Account Manager

Apex Resource Management Ltd; Oldbury; On-site; GBP 49,500 - 60,500; Full time

Job summary

Apex Resource Management Ltd in Oldbury is seeking an Account Manager to build trusted customer relationships and identify growth opportunities. This is a permanent, office-based role with a circa £55,000 per annum salary, dependent on experience.

You will act as the main contact for a portfolio of customers, manage projects with internal teams, and develop competitive proposals while driving long-term commercial success.

Qualifications

• Previous experience in Account Management, Sales, Customer Service or Client Relationship Management positions.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and negotiation skills.

Responsibilities

• Building strong, long-term relationships with key customer accounts.
• Acting as the first point of contact for customer enquiries, projects and technical requirements.
• Developing a thorough understanding of each customer's business and future requirements.
• Identifying opportunities to grow accounts through upselling and cross-selling.
• Preparing quotations, pricing proposals and responses to RFQs.
• Working closely with Sales, Operations, Quality and Production teams to deliver exceptional customer service.
• Managing customer issues through to resolution, ensuring a positive experience throughout.
• Using commercial data and customer insight to develop competitive proposals.
• Maintaining accurate account records and customer information.

Skills

Relationship building

Stakeholder management

Commercial awareness

Negotiation

Microsoft Office

Tools

Microsoft Office

Job description

Account Manager

Location: Oldbury, office-based
Contract: Permanent
Salary: Circa £55,000 per annum (dependent on experience)

Build Relationships. Drive Growth. Make an Impact.

Are you a commercially minded Account Manager who enjoys building trusted customer relationships and identifying opportunities for growth?

This is your chance to join a highly respected UK manufacturer that partners with some of the world's leading brands across the automotive, aerospace, defence, medical and industrial sectors.

Renowned for combining advanced automated technology with expert craftsmanship, this company delivers premium decorative and functional coating solutions for complex, precision-engineered components. As they continue to grow, they're looking for an Account Manager who can become a trusted partner to their customers while helping to drive long-term commercial success.

What You'll Be Doing

As the main point of contact for a portfolio of customers, you'll build lasting partnerships, coordinate projects internally and identify opportunities to grow existing accounts.

Your responsibilities will include:

• Building strong, long-term relationships with key customer accounts.
• Acting as the first point of contact for customer enquiries, projects and technical requirements.
• Developing a thorough understanding of each customer's business and future requirements.
• Identifying opportunities to grow accounts through upselling and cross-selling.
• Preparing quotations, pricing proposals and responses to RFQs.
• Working closely with Sales, Operations, Quality and Production teams to deliver exceptional customer service.
• Managing customer issues through to resolution, ensuring a positive experience throughout.
• Using commercial data and customer insight to develop competitive proposals.
• Maintaining accurate account records and customer information.
• Developing a strong understanding of the company's specialist coating technologies.
• Visiting customer sites and attending industry events when required

What We’re Looking For

We're looking for someone who enjoys working with customers, building long-term partnerships and finding solutions that create value.

You'll ideally have:

• Previous experience in Account Management, Sales, Customer Service or Client Relationship Management positions
• Strong relationship-building and stakeholder management skills.
• Strong commercial awareness and business acumen skills
• Excellent communication and negotiation skills.
• The ability to manage multiple customer accounts and priorities.
• A proactive, organised and customer-focused approach.
• Excellent influence and problem-solving abilities.
• Good Microsoft Office skills.
• Experience within manufacturing, engineering or technical industries would be advantageous.

Hours: Full-time onsite in Oldbury with a flexible attitude towards working hours.

Monday - Thursday: #removed# & Friday: #removed#:30

Why Apply?

This is an opportunity to join an innovative manufacturing business where you'll play a key role in developing customer partnerships and contributing directly to business growth.

If you're looking for a role where you can build relationships, influence commercial success and become part of a collaborative, forward-thinking team, we'd love to hear from you.