Account Manager

Office Angels; Rochester; On-site; GBP 32,000 - 39,000; Full time

Job summary

Office Angels in Rochester is seeking an Account Manager to own a portfolio of client accounts from quotation through to production and delivery. You will build strong relationships, coordinate multiple projects, and work closely with production teams to meet client expectations.

The role requires manufacturing sector experience, excellent communication, and proactive problem-solving with attention to detail. A customer-focused mindset and ability to manage timelines are essential.

Qualifications

• Experience in account management within manufacturing.
• Excellent communication and relationship-building skills.
• Strong organisational and project management abilities.
• Proactive problem-solving with attention to detail.
• Experience with CRM or MIS systems is advantageous.

Responsibilities

• Build and maintain relationships with key clients and stakeholders.
• Own a portfolio of client accounts from quotation to delivery.
• Provide expert recommendations and value-added solutions.
• Maintain high levels of customer service in line with SLAs and KPIs.
• Coordinate internally with sales reps and production teams.
• Produce clear works instructions for departments.
• Identify upsell opportunities across existing accounts.
• Attend customer meetings and site visits as required.

Skills

Account management

Customer relationships

Communication

Project management

CRM experience

Tools

CRM

MIS systems

Job description

Account Manager
Location: Rochester
Contract Type: Permanent
Salary: Up to £35,000 DOE
Working Pattern: Full Time

Our client, a well-established and growing manufacturer based in Rochester, is looking for a proactive and customer-focused Account Manager to join their team. This is a fantastic opportunity to take ownership of a portfolio of client accounts, acting as the key point of contact throughout the entire project lifecycle, from quotation through to production and delivery. If you enjoy building strong client relationships, coordinating multiple projects, and working closely with production teams, this could be the perfect role for you.

Key Responsibilities

• Build and maintain strong relationships with key clients and multiple stakeholders
• Take full ownership of a portfolio of customer accounts, acting as the primary point of contact between the business and customers
• Challenge and support customer briefs where appropriate, providing expert recommendations and value-added solutions
• Maintain high levels of customer service in line with company SLAs and KPIs
• Provide internal support and coordination for external sales representatives and assigned customer accounts
• Produce clear and accurate works instructions for different departments
• Identify opportunities to upsell and cross-sell products and services across existing accounts
• Attend customer meetings and site visits as required

Who You Are

• Previous Account Management experience within the manufacturing industry
• Excellent communication skills with the ability to build relationships at all levels
• Strong organisational and project management skills with the ability to manage multiple deadlines
• A proactive and inquisitive approach with excellent problem-solving abilities
• High attention to detail and the ability to interpret technical specifications accurately
• Experience using CRM or MIS systems would be advantageous
• Flexible, self-motivated, and committed to delivering outstanding customer service

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know.