Manufacturing Account Manager

Apex Resource Management; West Midlands; On-site; GBP 50,000 - 61,000; Full time

Job summary

Apex Resource Management is seeking a Manufacturing Account Manager to own a portfolio of key customer accounts. You will build lasting partnerships, coordinate cross-functional projects and identify opportunities to grow revenue through upselling and cross-selling.

This role is based onsite in Oldbury with a permanent, full-time contract and a salary around £55,000 per year. You will work with Sales, Operations, Quality and Production teams to deliver exceptional service, develop competitive

Qualifications

• Experience in Account Management or related roles.
• Strong relationship-building and stakeholder management.
• Excellent communication and negotiation skills.
• Ability to manage multiple accounts and priorities.
• Proactive, organized and customer-focused approach.

Responsibilities

• Building strong, long-term relationships with key customer accounts.
• Acting as the first point of contact for customer enquiries, projects and technical requirements.
• Developing a thorough understanding of each customer's business and future requirements.
• Identifying opportunities to grow accounts through upselling and cross-selling.
• Preparing quotations, pricing proposals and responses to RFQs.
• Working closely with Sales, Operations, Quality and Production teams to deliver exceptional customer service.
• Managing customer issues through to resolution, ensuring a positive experience throughout.
• Using commercial data and customer insight to develop competitive proposals.
• Maintaining accurate account records and customer information.
• Developing a strong understanding of the company's specialist coating technologies.
• Visiting customer sites and attending industry events when required

Skills

Account management

Relationship building

Commercial awareness

Communication

Negotiation

MS Office

Tools

MS Office

Job description

Manufacturing Account Manager

Location: Oldbury, office-based
Contract: Permanent
Salary: Circa £55,000 per annum (dependent on experience)

Build Relationships. Drive Growth. Make an Impact.

Are you a commercially minded Account Manager within the Manufacturing industry, who enjoys building trusted customer relationships and identifying opportunities for growth?

This is your chance to join a highly respected UK manufacturer that partners with some of the world's leading brands across the automotive, aerospace, defence, medical and industrial sectors.

Renowned for combining advanced automated technology with expert craftsmanship, this company delivers premium decorative and functional coating solutions for complex, precision-engineered components. As they continue to grow, they're looking for a Manufacturing Account Manager who can become a trusted partner to their customers while helping to drive long-term commercial success.

What You'll Be Doing

As the main point of contact for a portfolio of customers, you'll build lasting partnerships, coordinate projects internally and identify opportunities to grow existing accounts.

Your responsibilities as the Manufacturing Account Manager will include:

• Building strong, long-term relationships with key customer accounts.
• Acting as the first point of contact for customer enquiries, projects and technical requirements.
• Developing a thorough understanding of each customer's business and future requirements.
• Identifying opportunities to grow accounts through upselling and cross-selling.
• Preparing quotations, pricing proposals and responses to RFQs.
• Working closely with Sales, Operations, Quality and Production teams to deliver exceptional customer service.
• Managing customer issues through to resolution, ensuring a positive experience throughout.
• Using commercial data and customer insight to develop competitive proposals.
• Maintaining accurate account records and customer information.
• Developing a strong understanding of the company's specialist coating technologies.
• Visiting customer sites and attending industry events when required

What We're Looking For

We're looking for someone who enjoys working with customers, building long-term partnerships and finding solutions that create value.

You'll ideally have:

• Previous experience in Account Management, Sales, Customer Service or Client Relationship Management positions
• Strong relationship-building and stakeholder management skills.
• Strong commercial awareness and business acumen skills
• Excellent communication and negotiation skills.
• The ability to manage multiple customer accounts and priorities.
• A proactive, organised and customer-focused approach.
• Excellent influence and problem-solving abilities.
• Good Microsoft Office skills.
• Experience within manufacturing, engineering or technical industries would be advantageous.

Hours: Full-time onsite in Oldbury with a flexible attitude towards working hours.

Monday Thursday: 08.00-17.00 & Friday: 08.00-13:30

All applications will be treated in the strictest confidence.