Senior Account Manager

Yealink; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading communication solutions company based in Greater London is seeking an Account Manager to manage key relationships with customers. The role involves driving customer retention and expansion while collaborating closely with the sales team to develop effective strategies. The ideal candidate should have a strong understanding of customer needs and the ability to build long-term partnerships. The company offers a dynamic work environment focused on collaboration and productivity.

Responsibilities

• Manage key account customer relationships, overseeing all commercial aspects including upselling and retention.
• Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets.
• Build and maintain long-term partnerships with key accounts.
• Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies and action plans.
• Lead the complete sales cycle, from outbound lead generation to successful deal closure.
• Serve as the brand and product expert for key accounts, acting as a trusted business advisor.

Job description

Job Description

About the Company

Yealink (Stock Code : 300628) is a global leader in Unified Communication & Collaboration Solutions, specializing in video conferencing, voice communications, and collaboration. We are dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at : https : / / www.yealink.com / en

About the Role

This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies.

Responsibilities

• Manage key account customer relationships, overseeing all commercial aspects including upselling and retention.
• Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets.
• Build and maintain long‑term partnerships with key accounts.
• Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies and action plans.
• Lead the complete sales cycle, from outbound lead generation to successful deal closure.
• Serve as the brand and product expert for key accounts, acting as a trusted business advisor.