Senior Account Manager

Robertson & Sumner Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is seeking a Senior Account Manager to ensure high client satisfaction and drive business growth. You'll engage with customers, work across departments for seamless operations, and develop strong business relationships. Proven experience in IT account management and relationship skills are required. Join us to make an impact while advancing your career.

Qualifications

• Proven IT account management or territory sales experience.
• Demonstrable track record of success and results.
• Strong relationship-building skills with a focus on achieving outcomes.

Responsibilities

• Regularly engage and meet with customers to understand their needs.
• Build new business relationships using existing industry contacts.
• Collaborate closely with sales support to deliver effective service to clients.

Skills

IT account management

Relationship building

Conflict resolution

Problem-solving

Job description

Bring your career and talents to our client, where you can have a greater impact, be inspired by our mission, and be excited about your job and future. With growing annual revenues, our client is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers.

As a senior account manager, you'll play a pivotal role in our success by taking ownership of your GP target and ensuring a high level of client satisfaction. Your responsibilities will include:

• Regularly engaging and meeting with customers to understand their needs.
• Building a deep understanding of the customer landscape, competitors, and industry frameworks.
• Collaborating closely with sales support to deliver an effective level of service to clients.
• Working closely with various departments to ensure seamless operations.
• Championing the customer/client at all levels internally, ensuring their needs are met.
• Building new business relationships using existing industry contacts.
• Playing an integral role in new business pitches and taking responsibility for the effective onboarding of new clients.
• Focusing on growing and developing existing clients while actively generating new business.
• Crafting business plans for all key clients.
• Acting as the key interface between the customer and all relevant divisions.
• Working in alignment with relevant vendors & partners to drive success.

What You Need to Succeed

Must-Have:

• Proven IT account management or territory sales experience.
• A demonstrable track record of success and results.
• Strong relationship-building skills with a focus on achieving the best outcomes.
• The ability to grasp complex business challenges and offer solutions.
• Capable of working both independently and as a proactive team player.

Personal Attributes:

• Excellent communication skills.
• Self-motivated, always seeking new challenges.
• A proactive thinker with conflict resolution skills.
• Ability to proactively identify and resolve conflict situations.