Senior 3rd Line IT Engineer: Cloud & On-Prem Ops

Plowman Craven Limited; Hatching Green; Remoto; GBP 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 Days Annual Leave – increasing to 5

Performance related bonus

Salary sacrifice pension contribution

Travel loans & travel cards (Zone 1+2)

Access to fleet vehicles

Life assurance

Enhanced family friendly benefits

Social activities organised yearly

Employee owned company held in a Trust

Octopus electric car scheme

Cycle to work scheme

Access to early pay

Descrizione del lavoro

Plowman Craven Limited is seeking an experienced 3rd Line Engineer to join our IT team. You will support a global IT infrastructure across on-premises and cloud environments, troubleshoot complex issues, and help maintain secure, reliable systems across multiple sites.

You will manage on-premises and cloud infrastructure, act as escalation point for complex issues, and work with the Security Engineer to prioritise vulnerabilities and patch compliance while ensuring compliance with Cyber

Competenze

• Proven experience in a 3rd line IT support or infrastructure engineering role.
• Strong knowledge of Windows Server environments, large-scale storage systems, server virtualisation and networking infrastructure.
• Hands-on experience configuring and managing cloud platforms such as Microsoft Azure, AWS or equivalent.
• Experience supporting global file systems or distributed storage platforms, ideally Panzura or a similar solution.
• Experience with endpoint vulnerability management, security patching and remediation processes, with an understanding of standards such as Cyber Essentials, Cyber Essentials Plus and ISO 27001.

Mansioni

• Manage and maintain on-premises and hybrid infrastructure, including Windows servers, storage, virtualisation and networking, while monitoring performance and planning capacity.
• Act as the primary escalation point for complex 1st and 2nd line support issues, applying your troubleshooting skills to identify root causes and implement effective solutions.
• Configure, monitor and optimise cloud services across platforms such as Azure, AWS or equivalent, ensuring effective integration with on-premises systems and adherence to security best practices.
• Administer and support our global file system, including Panzura or similar platforms, resolving issues relating to file replication, synchronisation, access and performance across multiple sites.
• Work alongside the Security Engineer to identify, assess and prioritise endpoint vulnerabilities, coordinate remediation and monitor patch compliance.
• Support the maintenance and monitoring of network security controls, including firewalls, VPNs and intrusion detection or prevention systems, helping to strengthen our overall security posture.
• Support disaster recovery and business continuity planning, testing and documentation, while helping to improve data backup and archiving processes.
• Plan, implement and document infrastructure changes in line with established processes, ensuring systems remain reliable, secure and well maintained.

Conoscenze

Windows Server

Cloud platforms

Azure

AWS

Panzura

Security patching

Endpoint vulnerability

Networking

Firewalls

Documentation

Strumenti

Fortinet

Extreme switches

Panzura

Descrizione del lavoro

Plowman Craven Limited is seeking an experienced 3rd Line Engineer to join our IT team. You will support a global IT infrastructure across on-premises and cloud environments, troubleshoot complex issues, and help maintain secure, reliable systems across multiple sites.

You will manage on-premises and cloud infrastructure, act as escalation point for complex issues, and work with the Security Engineer to prioritise vulnerabilities and patch compliance while ensuring compliance with Cyber