Senior 3rd Line Engineer — MSP Cloud & Security

Spire Technology Group Limited

Worcester

Hybrid

GBP 36,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Company-funded certifications

Career progression opportunities

Paid charity volunteering days

Job summary

Spire Technology Group is seeking a 3rd Line Engineer to join our technical team in the UK. You will provide expert-level support across Microsoft 365, Azure, and networking, acting as a senior escalation point and guiding first/second line engineers through complex incidents.

The role blends remote support, project work, and occasional on-site visits, with opportunities to deliver customer-focused IT solutions, contribute to improvements, and advance within a growing MSP environment.

Qualifications

Experience as a senior escalation point in MSP environments.
Strong troubleshooting across Microsoft 365, Azure, and networking.
Proven ability to mentor junior engineers and document technical processes.

Responsibilities

Provide 3rd line technical support for complex incidents.
Diagnose and resolve issues in Microsoft 365, Azure, infrastructure, and networking.
Administer Microsoft 365 environments for multiple managed customers.
Mentor Level 1/2 engineers and support onboarding/migrations.
Assist with customer onboarding, projects, and infrastructure upgrades.
Create and maintain technical documentation and knowledgebase content.