3rd Line IT Engineer

Plowman Craven Limited; Hatching Green; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 Days Annual Leave – increasing to 5

Performance related bonus

Salary sacrifice pension contribution

Travel loans & travel cards (Zone 1+2)

Access to fleet vehicles

Life assurance

Enhanced family friendly benefits

Social activities organised yearly

Employee owned company held in a Trust

Octopus electric car scheme

Cycle to work scheme

Access to early pay

Job summary

Plowman Craven Limited is seeking an experienced 3rd Line Engineer to join our IT team. You will support a global IT infrastructure across on-premises and cloud environments, troubleshoot complex issues, and help maintain secure, reliable systems across multiple sites.

You will manage on-premises and cloud infrastructure, act as escalation point for complex issues, and work with the Security Engineer to prioritise vulnerabilities and patch compliance while ensuring compliance with Cyber

Qualifications

• Proven experience in a 3rd line IT support or infrastructure engineering role.
• Strong knowledge of Windows Server environments, large-scale storage systems, server virtualisation and networking infrastructure.
• Hands-on experience configuring and managing cloud platforms such as Microsoft Azure, AWS or equivalent.
• Experience supporting global file systems or distributed storage platforms, ideally Panzura or a similar solution.
• Experience with endpoint vulnerability management, security patching and remediation processes, with an understanding of standards such as Cyber Essentials, Cyber Essentials Plus and ISO 27001.

Responsibilities

• Manage and maintain on-premises and hybrid infrastructure, including Windows servers, storage, virtualisation and networking, while monitoring performance and planning capacity.
• Act as the primary escalation point for complex 1st and 2nd line support issues, applying your troubleshooting skills to identify root causes and implement effective solutions.
• Configure, monitor and optimise cloud services across platforms such as Azure, AWS or equivalent, ensuring effective integration with on-premises systems and adherence to security best practices.
• Administer and support our global file system, including Panzura or similar platforms, resolving issues relating to file replication, synchronisation, access and performance across multiple sites.
• Work alongside the Security Engineer to identify, assess and prioritise endpoint vulnerabilities, coordinate remediation and monitor patch compliance.
• Support the maintenance and monitoring of network security controls, including firewalls, VPNs and intrusion detection or prevention systems, helping to strengthen our overall security posture.
• Support disaster recovery and business continuity planning, testing and documentation, while helping to improve data backup and archiving processes.
• Plan, implement and document infrastructure changes in line with established processes, ensuring systems remain reliable, secure and well maintained.

Skills

Windows Server

Cloud platforms

Azure

AWS

Panzura

Security patching

Endpoint vulnerability

Networking

Firewalls

Documentation

Tools

Fortinet

Extreme switches

Panzura

Job description

As one of the largest measurement survey companies in the UK, Plowman Craven provides a range of services to the property, rail and infrastructure markets. Our innovation, dynamic approach and commitment to delivering a flawless service is achieved by investing in and empowering our employees to push boundaries and reach new heights. Regardless of the size or complexity of a project, our clients trust us to provide a service that goes beyond their expectations.

Role Overview

We are seeking an experienced and proactive 3rd Line Engineer to join our IT team, supporting our global IT infrastructure across on premises and cloud environments. This is an excellent opportunity for a technically skilled infrastructure professional who enjoys troubleshooting complex issues, improving system performance and contributing to the security and reliability of business-critical technology.

You will be responsible for providing advanced technical support, managing and maintaining our infrastructure and cloud services, and acting as an escalation point for complex technical issues. Working closely with the wider IT team and Security Engineer, you will play a key role in maintaining resilient, secure and efficient systems that support our people and operations across multiple sites.

What You’ll Be Doing

• Manage and maintain on-premises and hybrid infrastructure, including Windows servers, storage, virtualisation and networking, while monitoring performance and planning capacity.
• Act as the primary escalation point for complex 1st and 2nd line support issues, applying your troubleshooting skills to identify root causes and implement effective solutions.
• Configure, monitor and optimise cloud services across platforms such as Azure, AWS or equivalent, ensuring effective integration with on-premises systems and adherence to security best practices.
• Administer and support our global file system, including Panzura or similar platforms, resolving issues relating to file replication, synchronisation, access and performance across multiple sites.
• Work alongside the Security Engineer to identify, assess and prioritise endpoint vulnerabilities, coordinate remediation and monitor patch compliance.
• Support the maintenance and monitoring of network security controls, including firewalls, VPNs and intrusion detection or prevention systems, helping to strengthen our overall security posture.
• Support disaster recovery and business continuity planning, testing and documentation, while helping to improve data backup and archiving processes.
• Plan, implement and document infrastructure changes in line with established processes, ensuring systems remain reliable, secure and well maintained.

What We’re Looking For

• Proven experience in a 3rd line IT support or infrastructure engineering role, with the ability to independently investigate and resolve complex technical issues.
• Strong knowledge of Windows Server environments, large-scale storage systems, server virtualisation and networking infrastructure.
• Hands-on experience configuring and managing cloud platforms such as Microsoft Azure, AWS or equivalent.
• Experience supporting global file systems or distributed storage platforms, ideally Panzura or a similar solution.
• Experience with endpoint vulnerability management, security patching and remediation processes, with an understanding of standards such as Cyber Essentials, Cyber Essentials Plus and ISO 27001.
• Strong analytical, troubleshooting and problem-solving skills, with the ability to communicate technical information clearly to non-technical stakeholders.
• Excellent organisational and documentation skills, with experience recording technical processes, procedures and infrastructure changes.
• Knowledge of network security tools and principles, particularly Fortinet firewalls and Extreme switches, would be advantageous. Relevant certifications such as Microsoft Azure, AWS, ITIL or CompTIA Security+ are also desirable.

Plowman Craven is committed to fostering a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

Plowman Craven is a great place to work and offers a range of competitive family friendly benefits including:

• 25 Days Annual Leave – increasing to 30 days plus bank holidays
• Performance related bonus
• Salary sacrifice pension contribution scheme
• Travel loans & travel cards (Zone 1+2) for London-based roles
• Access to fleet vehicles
• Life assurance
• Enhanced family friendly benefits
• Social activities organised yearly
• Employee owned company held in a Trust for the benefit of employees
• Octopus electric car scheme
• Cycle to work scheme
• Access to early pay

Please note : All benefits outlined above is subject to variations based on the location / country of the advertised role.