Senior 3rd Line IT Support Engineer

3R Consulting Ltd; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

3R Consulting Ltd is seeking a Systems Engineer (3rd line) for our long standing client. The role is office-based, primarily supporting clients' IT systems through remote access technologies, with occasional client-facing installations or pre-sales support.

You will work within a small team of 3rd line engineers, manage complex escalations from 2nd line to resolution, install new solutions at customer premises, and assist the sales team with solution design.

Qualifications

• Current Microsoft accreditation or equivalent vendor accreditation.
• Experience with Active Directory and Windows Server environments.
• Experience with Microsoft Exchange, LAN/WAN, and storage infrastructure.
• Experience with backup and disaster recovery solutions.

Responsibilities

• Provide third-line ICT service call management and support.
• Troubleshoot and resolve high-level customer technical problems while updating the ticketing system.
• Install new solutions and software at customer premises.
• Support the sales team in solution design.

Skills

Active Directory

Windows Server

Microsoft Exchange

LAN/WAN

Backup and DR

Storage Infrastructure

Job description

3R Consulting Ltd is seeking a Systems Engineer (3rd line) for our long standing client. The role is office-based, primarily supporting clients' IT systems through remote access technologies, with occasional client-facing installations or pre-sales support.

You will work within a small team of 3rd line engineers, manage complex escalations from 2nd line to resolution, install new solutions at customer premises, and assist the sales team with solution design.