Senior 3rd Line Engineer – Hybrid IT & Cloud Support

Razorblue Group; Manchester; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Base salary £39k–£42k per annum

Hybrid working

Private Health Insurance

Birthday off

Maternity/paternity leave enhancements

Fully funded training & accreditations

Two paid charity days

Cycle to Work scheme

EV scheme

Job summary

Razorblue Group is seeking a seasoned 3rd Line Engineer to join our growing tech team in the UK. You will act as the senior escalation point, resolving complex infrastructure, cloud, and end-user issues while ensuring SLA-aligned delivery.

The role requires strong MSP/enterprise IT support experience and deep knowledge of Microsoft 365, Azure, Windows Server and Active Directory, with a focus on automation, documentation, and continual service improvement.

Qualifications

• Significant experience within an MSP or enterprise IT support environment.
• Strong experience supporting Microsoft 365, Azure, Windows Server and Active Directory.
• Experience with virtualisation, backup and disaster recovery technologies.
• Strong networking, firewall and infrastructure troubleshooting skills.
• Knowledge of ITIL service management principles and incident management processes.
• Experience with PowerShell automation and technical documentation.
• Experience with Citrix, SANs and server hardware (desirable).
• Experience supporting security and compliance technologies (desirable).
• Involvement in major incident management (desirable).
• Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues.
• Strong communication, and relationship-building skills with a people centric approach & service.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Responsibilities

• Act as the senior technical escalation point for complex incidents and service requests by performing advanced troubleshooting across infrastructure, cloud and end-user technologies.
• Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues.
• Support major incidents, changes and maintenance activities, whilst ensuring service delivery meets agreed SLAs.
• Investigate monitoring alerts and prevent service disruption.
• Assist with root cause analysis and manage vendor escalations.
• Contribute to continual service improvement initiatives and technical standards.
• Maintain technical documentation, knowledge articles and operating procedures.
• Identify opportunities for automation and enhanced monitoring capabilities.
• Provide technical guidance and support to 1st and 2nd Line Engineers, sharing your knowledge, promoting best practice and supporting team development

Skills

MSP/enterprise IT support experience

Excellent customer-facing and English沟

Tools

Microsoft 365

Azure

Windows Server

Active Directory

PowerShell

Citrix

SANs

Server hardware

Security & compliance technologies

Job description

Razorblue Group is seeking a seasoned 3rd Line Engineer to join our growing tech team in the UK. You will act as the senior escalation point, resolving complex infrastructure, cloud, and end-user issues while ensuring SLA-aligned delivery.

The role requires strong MSP/enterprise IT support experience and deep knowledge of Microsoft 365, Azure, Windows Server and Active Directory, with a focus on automation, documentation, and continual service improvement.