Remote 3rd-Line IT Infra Engineer

Plowman Craven; Hatching Green; Hybrid; GBP 52,000 - 80,000; Full time

Benefits offered by this job

25 days’ annual leave, increasing to

Octopus energy electric car scheme

Performance-related bonus

Professional membership fees and dev.支

Cycle to Work scheme

Salary sacrifice pension contribution

Flexible and remote working, role depd

Life assurance

Wellbeing and mental health programme

Employee-owned company held in an EOT

Job summary

Plowman Craven is seeking a 3rd Line IT Engineer to maintain and improve our IT infrastructure, spanning on-premises, hybrid and cloud environments. You will be the escalation point for complex issues, ensuring security, reliability and performance across the business.

You will configure cloud services (Azure, AWS, GCP or equivalent), manage the global file system (Panzura) and support vulnerability management, patching and security remediation.

Qualifications

• Proven experience in a 3rd Line IT Support or Infrastructure Engineering role.
• Strong knowledge of Windows Server environments, large-scale storage, server virtualisation and networking.
• Hands on experience managing cloud services, ideally within a hybrid infrastructure environment.
• Experience supporting global file systems, preferably Panzura or similar distributed file and storage platforms.
• Familiarity with endpoint vulnerability management, patching and security remediation processes.
• Strong troubleshooting and problem-solving skills, with the ability to independently resolve complex technical issues.
• Clear communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Experience documenting technical changes, processes and procedures.
• Knowledge of Fortinet firewalls, Extreme switches and network security is advantageous.
• Relevant certifications such as Microsoft Azure, AWS, ITIL, CompTIA Security+ or equivalent are desirable.
• Experience working in a global or multi-site organisation is beneficial.

Responsibilities

• Manage and maintain on-premises, hybrid and cloud infrastructure, including Windows servers, storage, virtualisation and networking.
• Act as the escalation point for complex technical incidents, providing advanced support to 1st and 2nd line teams.
• Configure and optimise cloud services across platforms such as Azure, AWS, GCP or equivalent.
• Administer and troubleshoot the organisation's global file system, including Panzura, resolving replication, synchronisation and access issues.
• Support endpoint vulnerability management, coordinating remediation and monitoring patch compliance against security standards.
• Contribute to network security, supporting firewalls, VPNs and other security controls.
• Maintain infrastructure documentation, implement changes through established processes and support disaster recovery and business continuity planning.
• Monitor infrastructure performance, identify risks and recommend improvements to system reliability, security and efficiency.

Skills

3rd Line IT Support

Windows Server

Storage (Large-scale)

Server Virtualization

Networking

Cloud services

Panzura

Vulnerability management

Patch management

Security remediation

Fortinet

Extreme switches

Network security

Documentation

Disaster recovery

Business continuity

Troubleshooting

Communication

Tools

Panzura

Fortinet firewalls

Extreme switches

Job description

Plowman Craven is seeking a 3rd Line IT Engineer to maintain and improve our IT infrastructure, spanning on-premises, hybrid and cloud environments. You will be the escalation point for complex issues, ensuring security, reliability and performance across the business.

You will configure cloud services (Azure, AWS, GCP or equivalent), manage the global file system (Panzura) and support vulnerability management, patching and security remediation.