Senior 3rd Line Engineer - Hybrid IT Specialist

Nextech Group; Reigate; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Pension

Training and certification support

Clear progression opportunities

Job summary

Nextech Group in Reigate, UK is looking for a Senior Technical Support Specialist to join its growing technology services team. This senior role acts as a key escalation point for complex infrastructure, cloud, networking and security issues, while mentoring junior engineers.

You will administer Microsoft 365, Azure, Entra ID and Windows Server, support networking and security solutions, and work directly with customers to resolve business-critical issues.

Qualifications

• 5+ years IT support experience, ideally within an MSP.
• Strong Microsoft 365 and Azure administration experience.
• Excellent networking and security troubleshooting skills.
• Strong Windows Server, VMware and/or Hyper-V knowledge.
• Experience supporting SME customers.
• Confident communicating with senior stakeholders and C-suite contacts.
• Microsoft, CompTIA or ITIL certifications would be advantageous.
• Full UK driving licence required.

Responsibilities

• Act as the highest technical escalation point for complex support incidents.
• Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server.
• Support networking, firewalls, VPNs and security solutions.
• Carry out root cause analysis and implement permanent technical fixes.
• Support VMware, Hyper-V and backup environments.
• Work directly with customers to resolve business-critical technical issues.
• Mentor and provide technical guidance to 1st and 2nd Line Engineers.
• Recommend improvements to customers' IT environments.
• Work alongside Account Management and Professional Services on solution design and delivery.

Skills

Microsoft 365

Azure

Networking

Windows Server

VMware/Hyper-V

Stakeholder communication

ITIL/Certs advantageous

5+ years IT support

Tools

VMware

Hyper-V

Job description

Nextech Group in Reigate, UK is looking for a Senior Technical Support Specialist to join its growing technology services team. This senior role acts as a key escalation point for complex infrastructure, cloud, networking and security issues, while mentoring junior engineers.

You will administer Microsoft 365, Azure, Entra ID and Windows Server, support networking and security solutions, and work directly with customers to resolve business-critical issues.