Senior 3rd Line Engineer - Hybrid IT & Automation

Razorblue Group; Salford; Hybride; GBP 39 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Private Health Insurance (Vitality)

Birthday off

Fully funded training & accreditations

Cycle to Work

Résumé du poste

Razorblue Group is seeking a highly skilled 3rd Line Engineer to join our growing team. You will act as the senior escalation point across infrastructure, cloud and end-user technologies, resolving complex issues and supporting 1st/2nd line engineers.

You will work in a hybrid environment with a focus on Azure, Microsoft 365, Windows Server, and security, while contributing to automation, documentation and service improvements.

Qualifications

• Significant experience within an MSP or enterprise IT support environment.
• Strong experience supporting Microsoft 365, Azure, Windows Server and Active Directory environments.
• Experience with virtualisation, backup and disaster recovery technologies.
• Strong networking, firewall and infrastructure troubleshooting skills.
• Knowledge of ITIL service management principles and incident management processes.
• Experience with PowerShell automation and technical documentation.
• Experience with Citrix, SANs and server hardware (desirable).
• Experience supporting security and compliance technologies (desirable).
• Involvement in major incident management (desirable).
• Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues.
• Strong communication, and relationship-building skills with a people centric approach & service
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Responsabilités

• Act as the senior technical escalation point for complex incidents and service requests by performing advanced troubleshooting across infrastructure, cloud and end-user technologies.
• Diagnose and resolve server, network, virtualization, security and Microsoft 365 issues.
• Support major incidents, changes and maintenance activities, whilst ensuring service delivery meets agreed SLAs.
• Investigate monitoring alerts and prevent service disruption.
• Assist with root cause analysis and manage vendor escalations.
• Contribute to continual service improvement initiatives and technical standards.
• Maintain technical documentation, knowledge articles and operating procedures.
• Identify opportunities for automation and enhanced monitoring capabilities.
• Provide technical guidance and support to 1st and 2nd Line Engineers, sharing your knowledge, promoting best practice and supporting team development

Connaissances

Microsoft 365

Azure

Windows Server

Active Directory

Networking

PowerShell

ITIL

Outils

Citrix

SANs

Backup/DR

Description du poste

Razorblue Group is seeking a highly skilled 3rd Line Engineer to join our growing team. You will act as the senior escalation point across infrastructure, cloud and end-user technologies, resolving complex issues and supporting 1st/2nd line engineers.

You will work in a hybrid environment with a focus on Azure, Microsoft 365, Windows Server, and security, while contributing to automation, documentation and service improvements.