3rd Line Engineer

Nextech Group; Reigate; Hybride; GBP 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Pension

Training and certification support

Clear progression opportunities

Résumé du poste

Nextech Group in Reigate, UK is looking for a Senior Technical Support Specialist to join its growing technology services team. This senior role acts as a key escalation point for complex infrastructure, cloud, networking and security issues, while mentoring junior engineers.

You will administer Microsoft 365, Azure, Entra ID and Windows Server, support networking and security solutions, and work directly with customers to resolve business-critical issues.

Qualifications

• 5+ years IT support experience, ideally within an MSP.
• Strong Microsoft 365 and Azure administration experience.
• Excellent networking and security troubleshooting skills.
• Strong Windows Server, VMware and/or Hyper-V knowledge.
• Experience supporting SME customers.
• Confident communicating with senior stakeholders and C-suite contacts.
• Microsoft, CompTIA or ITIL certifications would be advantageous.
• Full UK driving licence required.

Responsabilités

• Act as the highest technical escalation point for complex support incidents.
• Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server.
• Support networking, firewalls, VPNs and security solutions.
• Carry out root cause analysis and implement permanent technical fixes.
• Support VMware, Hyper-V and backup environments.
• Work directly with customers to resolve business-critical technical issues.
• Mentor and provide technical guidance to 1st and 2nd Line Engineers.
• Recommend improvements to customers' IT environments.
• Work alongside Account Management and Professional Services on solution design and delivery.

Connaissances

Microsoft 365

Azure

Networking

Windows Server

VMware/Hyper-V

Stakeholder communication

ITIL/Certs advantageous

5+ years IT support

Outils

VMware

Hyper-V

Description du poste

Role: 3rd Line Engineer
Location: Reigate
Salary: £50,000 - £55,000
Setup: Hybrid (2 days from home)

We're recruiting for an established technology services business looking to add an experienced Senior Technical Support Specialist to its growing team.

This is a senior technical position acting as a key escalation point for complex infrastructure, cloud, networking and security issues, while supporting and mentoring less experienced engineers.

The role

• Act as the highest technical escalation point for complex support incidents
• Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server
• Support networking, firewalls, VPNs and security solutions
• Carry out root cause analysis and implement permanent technical fixes
• Support VMware, Hyper-V and backup environments
• Work directly with customers to resolve business-critical technical issues
• Mentor and provide technical guidance to 1st and 2nd Line Engineers
• Recommend improvements to customers' IT environments
• Work alongside Account Management and Professional Services on solution design and delivery

What we're looking for

• 5+ years' IT support experience, ideally within an MSP
• Strong Microsoft 365 and Azure administration experience
• Excellent networking and security troubleshooting skills
• Strong Windows Server, VMware and/or Hyper-V knowledge
• Experience supporting SME customers
• Confident communicating with senior stakeholders and C-suite contacts
• Microsoft, CompTIA or ITIL certifications would be advantageous
• Full UK driving licence required

Package

• £50,000 - £55,000 basic salary
• Hybrid working: 3 days office / 2 days remote
• Reigate, Surrey
• Pension, training and certification support, plus clear opportunities for progression.

This would suit an experienced 3rd Line Engineer, Senior Support Engineer, Senior Infrastructure Engineer or Technical Consultant looking for a customer-facing senior technical role with plenty of variety.