Senior 2nd Line IT Support Engineer (Windows & Cloud)

Intec Select; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

On-call rota pay

Contributory pension

25 days annual leave

Training & development

Modern technologies exposure

Supportive environment

Career progression

Job summary

Intec Select is recruiting a 2nd Line IT Support Analyst to join the growing technical support team in the Greater London area. You will handle escalated incidents, troubleshoot complex issues across Windows Server, M365, AD/Azure AD and networking, and contribute to IT projects and documentation.

The role requires 3+ years in a similar position, strong communication skills, and a valid UK driving licence. On-call duty is included, with a competitive salary and benefits package.

Qualifications

• Minimum 3 years in 2nd line support or equivalent.
• Proficient in Windows Server, M365/Exchange Online and AD.
• Strong troubleshooting and customer-facing skills.

Responsibilities

• Provide 2nd line technical support and own incidents to resolution.
• Troubleshoot hardware, software, server, and network issues.
• Administer Windows Server environments and AD/Azure AD.
• Support M365, Exchange Online and Azure services.
• Maintain IT infrastructure performance and reliability.
• Conduct patching, DR/backup checks and security reviews.
• Create/maintain technical docs and knowledge base.
• Assist IT projects, upgrades and migrations.
• Coordinate with third-party vendors and on-call rota.

Skills

2nd line support

Windows Server

Microsoft 365/Exchange Online

Windows 10/11

Networking fundamentals

Hyper-V/VMware

Troubleshooting

Communication

Driving licence

Education

Microsoft or infrastructure certifications

Tools

Hyper-V

VMware

PowerShell

Active Directory

Azure

Cisco networking

Job description

Intec Select is recruiting a 2nd Line IT Support Analyst to join the growing technical support team in the Greater London area. You will handle escalated incidents, troubleshoot complex issues across Windows Server, M365, AD/Azure AD and networking, and contribute to IT projects and documentation.

The role requires 3+ years in a similar position, strong communication skills, and a valid UK driving licence. On-call duty is included, with a competitive salary and benefits package.