Global IT Support Analyst — 1st Line (London)

Intec Select; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Intec Select is seeking a First Line IT Support Analyst to join its growing technology team in London. You will be the first point of contact, delivering professional, responsive support to users across on-site and remote locations, supporting international teams and modern Microsoft technologies.

This role suits someone with around 3+ years in IT support, aiming to develop in a fast-paced, collaborative environment with strong customer service and proactive problem-solving skills.

Qualifications

• :3+ years IT support or service desk experience required.

Responsibilities

• Provide 1st/2nd line IT support to users across the London office
• Log, categorise and prioritise helpdesk tickets in the ITSM system
• Troubleshoot hardware, software and user access issues
• Perform password resets and general user administration
• Deliver deskside support for local users and remote support for international teams
• Support and administer Intune-managed devices
• Maintain meeting room and shared office IT equipment
• Manage IT asset inventory and equipment procurement
• Collaborate with global technology teams on projects and rollouts
• Support security best practices and compliance initiatives
• Contribute to continuous improvement across IT operations and user satisfaction

Skills

Windows OS

Microsoft 365

SharePoint administration

Troubleshooting

Communication skills

Customer service

Independent working

Prioritisation

Intune

Tools

Intune

Job description

Intec Select is seeking a First Line IT Support Analyst to join its growing technology team in London. You will be the first point of contact, delivering professional, responsive support to users across on-site and remote locations, supporting international teams and modern Microsoft technologies.

This role suits someone with around 3+ years in IT support, aiming to develop in a fast-paced, collaborative environment with strong customer service and proactive problem-solving skills.