IT Support Engineer (2nd/3rd Line) – Azure & Security

Smart Managed Solutions; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Smart Managed Solutions in London is seeking an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This hands-on role focuses on modern Microsoft technologies, ensuring the reliability and security of IT services across the business.

You will be the primary escalation point for complex issues, support onboarding/offboarding, and contribute to projects while maintaining service continuity. The role offers exposure to Azure, Intune, Defender, and cross‑team collaboration.

Qualifications

• 2nd and 3rd line IT support experience.
• Proficient in Microsoft 365, Entra ID/AD, Intune.
• Azure administration, networking and identity.
• DNS/DHCP/VPNs/firewalls fundamentals.
• Experience with Windows server and desktop environments.
• Knowledge of Microsoft security tools and best practices.
• Experience in small to mid-sized IT teams.
• PowerShell scripting or automation is desirable.
• Backup and disaster recovery exposure (e.g. Veeam).
• Dynamics 365 or other business systems desirable.
• Familiarity with ITIL-aligned processes.

Responsibilities

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services
• Act as a primary escalation point for complex technical issues
• Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
• Troubleshoot and support Microsoft 365 apps
• Entra ID (Azure AD), Conditional Access and identity management
• Intune and endpoint management
• Windows desktop and server environments
• Support and maintain Azure and cloud-based services
• Assist with security configuration and monitoring, including Defender
• Perform root cause analysis and implement long-term technical fixes
• Support compliance with security and governance frameworks like ISO 27001
• Contribute to IT projects, system upgrades and deployments
• Create and maintain technical documentation and knowledge base articles
• Work with IT Technical Lead and provide cover when required
• Liaise with third-party vendors and service providers

Skills

Microsoft 365

Entra ID / Active Directory

Intune / endpoint management

Azure

Networking fundamentals

Windows server

Windows desktop

Microsoft security tools

Troubleshooting skills

Small to mid-sized IT team

Tools

PowerShell scripting

Veeam

Dynamics 365

Job description

Smart Managed Solutions in London is seeking an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This hands-on role focuses on modern Microsoft technologies, ensuring the reliability and security of IT services across the business.

You will be the primary escalation point for complex issues, support onboarding/offboarding, and contribute to projects while maintaining service continuity. The role offers exposure to Azure, Intune, Defender, and cross‑team collaboration.