2nd Line IT Support Engineer

Henley Executive; Greater London; On-site; GBP 21,000 - 35,000; Full time

Job summary

Henley Executive is seeking a 2nd Line Support Engineer in Central London. You will resolve incidents across Microsoft 365, Entra ID (Azure AD) and Intune, delivering professional support both remotely and face-to-face.

The role involves troubleshooting cloud, user, device and networking issues, providing reliable second-line assistance, and working with colleagues to maintain consistent office and client coverage.

Qualifications

• Experience in a second-line IT support role.
• Solid knowledge of Microsoft cloud technologies (Microsoft 365, Entra ID/Azure AD, Intune).
• Good grasp of networking concepts and troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Provide second-line technical support through a growing outsourced IT helpdesk.
• Resolve incidents across Microsoft 365, Entra ID (Azure AD) and Intune.
• Troubleshoot cloud, user, device and networking issues.
• Communicate clearly with customers, delivering a professional face-to-face service when required.
• Collaborate with colleagues to maintain office and client support coverage.

Skills

Microsoft 365

Azure AD

Intune

Networking concepts

Customer service

Job description

2nd Line Support Engineer

Central London, Office Based

Up to £35,000

We are recruiting a 2nd Line Support Engineer for an established, independent provider of business technology solutions. Our client supports organisations with managed IT, cloud communications, managed print and document management services, and is now looking for a highly motivated 2nd Line Engineer to join its growing outsourced IT helpdesk and support a high-profile customer.

As 2nd Line Support Engineer, you will resolve incidents across Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune and associated network environments. You will combine strong technical capability with confident, professional communication, both remotely and face-to-face.

What you’ll be doing

• Providing second-line technical support through a rapidly growing outsourced IT helpdesk.
• Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
• Troubleshooting cloud, user, device and networking issues.
• Communicating clearly with customers and delivering a professional face-to-face service when required.
• Working collaboratively with colleagues to maintain consistent office and client support coverage.

What we’re looking for

• Experience in a second-line IT support role.
• A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
• A sound grasp of networking concepts and troubleshooting.
• Strong customer service and communication skills.
• Confidence dealing with customers remotely and face-to-face.
• The ability to commute to Central London.

As a 2nd Line Support Engineer, you can expect a salary of up to £35,000 depending on experience.

Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.