Senior 2nd Line IT Support Engineer - Cloud & Infra

OCC Group; Gayton; On-site; GBP 28,000 - 38,000; Full time

Job summary

OCC Group in the United Kingdom is seeking a skilled 2nd Line Service Desk Engineer to join a busy IT operations team.

You will triage and resolve escalated incidents for hardware, software, networking and cloud services, perform patching, support Intune deployments, and collaborate with First Line staff to meet SLAs.

Strong ITIL knowledge, Windows Server, Azure/AWS, virtualization experience, and security clearance eligibility are preferred for this role.

Qualifications

• 2+ years experience in a Service Desk or technical support role
• Strong ITIL practices and service management tooling experience
• Familiarity with patch management and cloud technologies (Azure, AWS)
• Experience with Intune deployments and remote support tools

Responsibilities

• Provide triage, troubleshooting and resolution for escalated incidents across hardware, software, networking and cloud services
• Manage patching, patch testing and updates
• Support Windows OS, Windows Server and Microsoft 365 environments
• Monitor system performance and assist with incident management under SLAs
• Coordinate with First Line Support and other teams to resolve complex issues

Skills

ITIL knowledge

Patching

Cloud fundamentals

Scripting & automation

Incident management

Tools

ServiceNow

Jira Service Desk

Intune

VMware

Hyper-V

Azure

AWS

Job description

OCC Group in the United Kingdom is seeking a skilled 2nd Line Service Desk Engineer to join a busy IT operations team.

You will triage and resolve escalated incidents for hardware, software, networking and cloud services, perform patching, support Intune deployments, and collaborate with First Line staff to meet SLAs.

Strong ITIL knowledge, Windows Server, Azure/AWS, virtualization experience, and security clearance eligibility are preferred for this role.