Central London 2nd Line IT Support Engineer - Cloud & Azure

Henley Executive; Greater London; On-site; GBP 21,000 - 35,000; Full time

Job summary

Henley Executive is seeking a 2nd Line Support Engineer in Central London. You will resolve incidents across Microsoft 365, Entra ID (Azure AD) and Intune, delivering professional support both remotely and face-to-face.

The role involves troubleshooting cloud, user, device and networking issues, providing reliable second-line assistance, and working with colleagues to maintain consistent office and client coverage.

Qualifications

• Experience in a second-line IT support role.
• Solid knowledge of Microsoft cloud technologies (Microsoft 365, Entra ID/Azure AD, Intune).
• Good grasp of networking concepts and troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Provide second-line technical support through a growing outsourced IT helpdesk.
• Resolve incidents across Microsoft 365, Entra ID (Azure AD) and Intune.
• Troubleshoot cloud, user, device and networking issues.
• Communicate clearly with customers, delivering a professional face-to-face service when required.
• Collaborate with colleagues to maintain office and client support coverage.

Skills

Microsoft 365

Azure AD

Intune

Networking concepts

Customer service

Job description

Henley Executive is seeking a 2nd Line Support Engineer in Central London. You will resolve incidents across Microsoft 365, Entra ID (Azure AD) and Intune, delivering professional support both remotely and face-to-face.

The role involves troubleshooting cloud, user, device and networking issues, providing reliable second-line assistance, and working with colleagues to maintain consistent office and client coverage.