Self-Employed Resolution Field Agent – Flexible Hours

Marston Holdings Limited; Shrewsbury; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Guaranteed daily rate

Full training

UK-wide opportunities

Job summary

Resolution Field Agent role for Engage Services, part of the Marston Holdings Limited group, offers self-employed, flexible hours across the UK. You will visit residential and commercial properties to resolve accounts, reconnect services, and support customers facing financial difficulties.

Requirements include a full UK driving licence, access to a vehicle with business insurance, and a clean DBS check. The role offers a guaranteed daily rate (£130–£150) depending on skills and experience and

Qualifications

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

Responsibilities

• Carry out field visits to residential and commercial properties
• Resolve customer accounts and reconnect services
• Provide support to customers experiencing financial difficulty
• Collect accurate utility meter readings

Job description

Resolution Field Agent role for Engage Services, part of the Marston Holdings Limited group, offers self-employed, flexible hours across the UK. You will visit residential and commercial properties to resolve accounts, reconnect services, and support customers facing financial difficulties.

Requirements include a full UK driving licence, access to a vehicle with business insurance, and a clean DBS check. The role offers a guaranteed daily rate (£130–£150) depending on skills and experience and