Flexible Resolution Field Agent (Self-Employed) £130–£150/day

Marston Holdings Limited; Guildford; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible hours

Full training

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent who is self-employed and available for either part-time or full-time work across the UK. You will visit residential and commercial properties to resolve accounts, reconnect services, and support customers facing financial difficulty.

The role offers a guaranteed daily rate of £130–£150, flexible start times, training, and potential progression within the business.

Qualifications

• Strong organisational, negotiation and case-management abilities.
• Professional communication with customers and clients.
• Ability to work independently following company policies.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services where needed.
• Provide support to customers experiencing financial difficulty.
• Take accurate utility meter readings and document visits.

Skills

Organisational skills

Negotiation skills

Case management

Communication skills

Independent work

Dispute management

Coaching receptiveness

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent who is self-employed and available for either part-time or full-time work across the UK. You will visit residential and commercial properties to resolve accounts, reconnect services, and support customers facing financial difficulty.

The role offers a guaranteed daily rate of £130–£150, flexible start times, training, and potential progression within the business.