Sedgemoor - Customer Care Team Member - McDonald's

RoadChef; Burnham-on-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading motorway service provider in Burnham-on-Sea is seeking a Customer Care Team member to join their McDonald's team. This role involves delivering exceptional customer service and ensuring a great experience for every visitor. The ideal candidate will have a passion for customer service and ideally some experience in the catering or retail sector. Both full-time and part-time working patterns are available, along with generous employee benefits including discounted meals and a contributory pension plan.

Benefits

Heavily discounted meals while on duty

Up to 70% discount for family and friends

Cash bonus for referrals

Discounts via Hapi app

Free onsite parking

Contributory pension after 3 months

Access to Occupational Health support

Employee Assistance program

Mental Health First Aiders

Great development opportunities

Qualifications

• Ideally worked in a restaurant, bar, cafe, shop, or catering business.
• Passion for providing great customer experiences.
• Ability to work as part of a team and maintain high standards.

Responsibilities

• Provide customers with a great experience during their visit.
• Act as a host and ensure quality, service, and cleanliness.
• Receive full training to excel in the job.

Skills

Customer service

Passion for working with people

Experience in catering or retail

Job description

Karolina , our Site Director at Sedgemoor South Motorway Service Area on the M5 near Burnham On Sea is looking for a Customer Care Team member to join his McDonald’s team.

Joining the McDonald’s team will give you the opportunity to provide our customers with the iconic “Big Mac '' or any other of their freshly prepared food and drinks while providing exceptional customer service.

We offer working patterns on either a full or part time basis, with a variety of shifts available.

Our payrates will vary depending on your age.

Plus other great benefits :

• Heavily discounted meals while on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members

What experience do I need?

Ideally we would love you to have worked in a restaurant, bar, cafe, shop, or any type of catering or retail business and have a passion for providing a great customer experience and love working with people.

Working within the team you will be responsible for giving our customers a great experience each and every time they visit our McDonald’s units. You will also act as host and consistently deliver the highest standards of quality, service and cleanliness.

Don’t worry if you've never worked in a McDonald’s environment before, because full training will be provided and you will be given anything you need to excel in your job while helping you grow both personally and professionally.

Who are we?

We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands.

We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies.

Our approach is simple : it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.