Security Reception & Access Control Administrator

GMS Group; Metropolitan Borough of Solihull; On-site; GBP 34,000 - 38,000; Full time

Job summary

GMS Group is seeking a proactive Security Reception & Access Control Administrator in Solihull. This front-of-house role supports visitors, employees and customers, ensuring smooth access control, safety and a professional site experience.

You will manage visitor registration, badge issuance, and incident response while coordinating with site stakeholders and the JLR/GMS teams to uphold security standards and customer service excellence.

Qualifications

• Experience in customer-facing roles such as reception, hospitality or similar.
• Ability to handle challenging situations and conflict calmly and professionally.
• Clear verbal and written communication skills; capable of accurate admin work.
• Strong organisational and administrative abilities; proficient with basic IT tools and records.
• Familiarity with switchboard/telephony systems is desirable.
• Valid UK driving licence and access to transport.

Responsibilities

• Provide a professional, welcoming front-of-house reception reflecting company standards.
• Register and escort visitors using the booking system and host support.
• Manage site access, issue and track ID badges, and run access reports.
• Answer calls via the site switchboard and direct inquiries appropriately.
• Support onboarding and evacuation procedures as needed.
• Maintain safe, clean, and compliant reception area in line with policies.

Skills

Customer service

Conflict resolution

Teamwork

Communication

Organisational skills

IT skills

Switchboard experience

Driving licence

Tools

Microsoft applications

Job description

Security Reception & Access Control Administrator

Salary: £ 14.03 per hour

Location: Solihull B92 8NW

Working pattern: Monday to Thursday, 6:00am to 4:00pm; Friday, 6:00am to 3:00pm (49 hours per week)

About the role

We are looking for an organised, customer-focused Reception & Access Control Administrator to join our team. This is a front-of-house role, giving Employees, Visitors and Customers a welcoming and professional experience. You will represent both JLR and GMS, so every interaction needs to reflect the standards of both companies.

You will work closely with site-based stakeholders and the wider Reception & Access Control Team to keep the site secure, manage access and provide excellent customer service.

What you'll be doing

• Delivering a professional, welcoming reception service that reflects the JLR Creator Codes and the principles of Modern Luxury
• Working as part of the Reception & Access Control Team, alongside site stakeholders, Employees, Visitors and Customers
• Registering Visitors on the JLR Visitor Booking System and making sure they are met, managed and escorted by their Host until departure
• Helping Employees, Visitors and Customers understand and follow site rules, safety requirements and expected behaviours
• Building your knowledge of JLR's Manufacturing and Non-Manufacturing sites so you can assist with information about JLR's UK operations
• Answering and managing internal and external calls through the site switchboard
• Issuing and managing Visitor identification badges
• Carrying out identification and security checks
• Processing vehicle passes and keeping accurate databases and records
• Supporting the monthly onboarding process, including Fire Marshal responsibilities
• Acting as the main point of contact for Reception visitors in an emergency and supporting evacuation procedures where required
• Keeping the Reception area safe, clean and professional in line with procedures, rules and regulations
• Managing the end-to-end ID card process, including programming, allocating access, reviewing permissions and deactivation, in line with the JLR Access Control Policy
• Protecting JLR's people, assets and intellectual property through effective access management
• Completing Employee onboarding and offboarding activities
• Running and reviewing Access Control reports, and escalating issues where appropriate
• Documenting working practices in line with the JLR and GMS way
• Responding positively to changing business requirements and priorities
• Contributing to continuous improvement across the team

What you'll bring

Essential:

• Previous experience in customer service, hospitality or a similar customer-facing environment
• Experience of handling challenging situations, with knowledge of conflict resolution
• Strong teamwork skills and the ability to contribute within a High-Performance Team (HPT)
• Strong verbal and written communication skills
• Excellent organisational and administrative skills
• Good IT skills, including Microsoft applications, electronic records and filing systems
• Previous experience using switchboard or telephony systems
• A professional, approachable and customer-focused attitude
• The ability to stay calm and adaptable under pressure
• A valid UK driving licence and access to personal transport

Desirable:

• Previous experience in access control, security administration or access management
• Experience in a large corporate, manufacturing or operational environment
• Knowledge of visitor management, ID card administration or security access systems

You will communicate with confidence and take pride in good customer service. You will be comfortable balancing customer needs with security, safety and compliance, and you will work well with others with a close eye for detail.

If you enjoy creating a positive first impression while helping to keep a site safe and secure, this is a good opportunity to join the JLR Reception & Access Control Team.

You may have experience of the following: Receptionist, Security Receptionist, Access Control Administrator, Front of House Receptionist, Visitor Services Coordinator, Corporate Receptionist, Switchboard Operator, Security Administrator, Reception Administrator, Customer Service Administrator