Corporate Receptionist

JLL; Essex; On-site; GBP 21,000 - 27,000; Full time

Job summary

JLL is seeking an enthusiastic Receptionist to join our guest services team in Essex. The role involves welcoming visitors, coordinating front-of-house activities, and acting as a helpful information point for clients and staff.

You will work in a busy corporate environment with a strong emphasis on service excellence, coordination with security and facilities, and delivering a polished client experience on-site.

Qualifications

• At least 1 year of Front of House experience in a corporate environment, hotel, or similar setting.
• Self-motivated with a commitment to service excellence.
• Operates procedures and communications effectively across teams.
• Empathy and outstanding customer service are essential.

Responsibilities

• Greet visitors with a warm, courteous, and professional welcome.
• Support guest services hub and main reception with a hybrid approach.
• Communicate updates to the Guest Services Team Leader and other staff.
• Liaise with security, facilities, and hospitality teams as needed.
• Provide information about local area and act as concierge contact for clients.
• Maintain immaculate visitor and client spaces and report issues.
• Handle enquiries in person, by phone, or email promptly and professionally.

Skills

Guest service

MS Office

Organisational skills

Team player

Customer service

Tools

MS Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Receptionist

What your day-to-day will look like:

• Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Maintain a strong awareness of business activity communicating all updates with team members
• Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
• Liaising with other departments, namely security, facilities, and hospitality services
• Ensure Security and Health and Safety procedures are always adhered to.
• To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
• To host the main reception area energising the space and creating lasting impressions
• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
• Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating "wow" moments when the opportunity arises
• Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Using empowerment for problem resolution whilst enhancing visitor and client experience

Desired or preferred experience and technical skills:

• At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
• Self-motivated individual committed to service excellence
• Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
• Ability to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

• Skilled in guest/client service and confident in striving for excellence
• Operational knowledge of all reception services and standard operating procedures
• Must have excellent organisational skills and good attention to detail
• Must be computer literate including MS office
• Ability to use own initiative and takes ownership
• Professional and high standard telephone etiquette
• Should have an excellent and positive "can do attitude" and a great team player and supporter
• Able to work in a busy and pressurised environment providing a discreet and personalised service.

Location:

On-site -Essex, GBR