Front of House Officer - Birmingham

Ward Security; Birmingham; Hybrid; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Cycle to Work salary sacrifice scheme

Company Pension Scheme

Life Assurance

Employee Referral Scheme

Training, development and career prog.

ReWard membership benefits

Job summary

Ward Security in Birmingham is seeking an experienced Front of House Security Officer for a prestigious, brand-new landmark building. You will be the first contact for tenants, visitors and contractors, delivering a welcoming security presence and exceptional service.

Responsibilities include managing access control, reporting incidents, de-escalating situations and maintaining a professional appearance. A valid SIA licence and a 5-year employment history are required.

Qualifications

• A valid SIA Licence.
• Experience in corporate security or similar.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Provide a professional, welcoming security presence throughout the building.
• Act as a key point of contact for tenants, visitors and staff.
• Deliver exceptional customer service at every interaction.
• Handle complaints calmly and professionally and escalate when needed.
• Carry out ID and access-control checks per site procedures.
• Report incidents clearly and promptly and complete incident reports.

Skills

People person

Customer service

Communication

Observation skills

Conflict management

Tools

SIA Licence

Job description

Are you an experienced Front of House Security Officer with exceptional customer service skills?

Can you maintain a positive mindset, think on your feet and deliver a first-class experience, whatever challenge comes your way?

We are looking for an experienced, professional and adaptable Front of House Security Officer to join our team at one of Birmingham’s newest landmark buildings.

This is an exciting opportunity to become part of a prestigious, brand-new environment where security, professionalism and exceptional customer service are equally important.

As a Security Officer, you will be one of the first points of contact for tenants, visitors and contractors. You’ll play a key role in creating a safe, welcoming and professional environment and who can build positive relationships, communicate confidently and professionally, and remain composed when dealing with high-expectation tenants or difficult situations.

Your ability to turn a challenging interaction into a positive experience will be just as important as your security knowledge.

The Role

Position: Security Officer
Pay Rate: £15.00 p/h
Hours: Average 42 hours per 2 weeks - Nights and Weekends
Location: Birmingham
Licence: CCTV and DS SIA licence essential

What You'll Be Doing

• Provide a professional, welcoming and highly visible security presence throughout the building.
• Act as a key point of contact for tenants, visitors, contractors and staff.
• Deliver exceptional customer service at every interaction.
• Build positive and professional relationships with tenants and building users.
• Handle complaints, concerns and challenging conversations calmly and professionally.
• Respond appropriately to high-expectation tenants, ensuring concerns are acknowledged and dealt with effectively.
• Use strong communication and conflict-management skills to de-escalate situations.
• Provide clear and concise information in person, over the telephone and via email.
• Carry out ID and access-control checks in line with site procedures.
• Remain vigilant and proactive in identifying security, safety and Health & Safety risks.
• Respond quickly and appropriately to emergencies and incidents.
• Report any issues to the Supervisor or Duty Manager.
• Complete accurate and professional incident reports.
• Operate security, detection and emergency equipment as required.
• Work independently and use your initiative when issues arise.
• Maintain a consistently professional appearance, attitude and demeanour.
• Support the smooth operation of reception, foyer and communal areas.
• Work collaboratively with colleagues and other building service teams to maintain a first-class environment.

What We're Looking For

You’ll be a confident people person who understands that outstanding security is about much more than simply protecting a building.

We’re looking for someone who has:

• A valid SIA Licence.
• Previous experience within a corporate security environment.
• Proven experience delivering exceptional customer service.
• Confidence handling complaints and challenging situations.
• The ability to communicate effectively with people at all levels.
• A calm, positive and professional approach under pressure.
• Excellent verbal and written communication skills.
• The ability to produce clear and concise incident reports.
• Strong observation skills and attention to detail.
• A proactive and resourceful approach to problem solving.
• The confidence to work independently and use your own initiative.
• Good organisational and IT skills.
• The ability to operate security and emergency systems.
• A professional appearance and positive attitude.
• A 5-year checkable employment history.

Why Join Us?

This is a fantastic opportunity to join a prestigious, brand-new Birmingham landmark and become part of a professional security team where your customer service skills, attitude and professionalism will make a real difference every day.

Benefits include:

• Cycle to Work salary sacrifice scheme
• Company Pension Scheme
• Life Assurance
• Employee Referral Scheme
• Training, development and career progression opportunities

Through our ReWard membership, you'll also have access to:

• Discounted gym memberships
• Discounts with major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Discounted cinema tickets
• Access to a 24/7 Employee Assistance Programme