Front Desk Security & Access Control Admin

GMS Group; Metropolitan Borough of Solihull; On-site; GBP 34,000 - 38,000; Full time

Job summary

GMS Group is seeking a proactive Security Reception & Access Control Administrator in Solihull. This front-of-house role supports visitors, employees and customers, ensuring smooth access control, safety and a professional site experience.

You will manage visitor registration, badge issuance, and incident response while coordinating with site stakeholders and the JLR/GMS teams to uphold security standards and customer service excellence.

Qualifications

• Experience in customer-facing roles such as reception, hospitality or similar.
• Ability to handle challenging situations and conflict calmly and professionally.
• Clear verbal and written communication skills; capable of accurate admin work.
• Strong organisational and administrative abilities; proficient with basic IT tools and records.
• Familiarity with switchboard/telephony systems is desirable.
• Valid UK driving licence and access to transport.

Responsibilities

• Provide a professional, welcoming front-of-house reception reflecting company standards.
• Register and escort visitors using the booking system and host support.
• Manage site access, issue and track ID badges, and run access reports.
• Answer calls via the site switchboard and direct inquiries appropriately.
• Support onboarding and evacuation procedures as needed.
• Maintain safe, clean, and compliant reception area in line with policies.

Skills

Customer service

Conflict resolution

Teamwork

Communication

Organisational skills

IT skills

Switchboard experience

Driving licence

Tools

Microsoft applications

Job description

GMS Group is seeking a proactive Security Reception & Access Control Administrator in Solihull. This front-of-house role supports visitors, employees and customers, ensuring smooth access control, safety and a professional site experience.

You will manage visitor registration, badge issuance, and incident response while coordinating with site stakeholders and the JLR/GMS teams to uphold security standards and customer service excellence.