Security Operations Manager

Mitie; Ashford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading service management company is seeking a management professional to oversee operational compliance and maintain customer relationships in Ashford, UK. Responsibilities include ensuring adherence to protocols, managing site teams, and acting as a primary client contact. Ideal candidates will have at least 3 years of management experience in contracts valued over £3M, strong communication skills, and a commitment to health and safety regulations.

Qualifications

• Management experience in contracts valued over £3M.
• Ability to communicate effectively at all levels.
• Skilled in managing and developing team members.

Responsibilities

• Ensure compliance with operational and contractual requirements.
• Act as primary contact point for clients in the absence of senior staff.
• Control site operational teams and ensure proper staffing.

Skills

Management experience

Communication skills

Coaching abilities

PC skills

Motivation and determination

Change management experience

Job description

Job objectives and responsibilities

• Operational contract compliance in line with the KPI's, AI's and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team
• Ensuring all contractual and additional work are fully staffed with the correct trained personell.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

Person Specification

• Previous management experience in region of contract value of £3M minimum
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels
• Change management experience at a senior level

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's and Clients information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;