Security Officer – Centre Patrol & Customer Service

ABM UK; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work

Job summary

ABM UK is seeking a dedicated Security Officer at Regent Arcade Shopping Centre in Cheltenham. You will be the public face of the security team, delivering exceptional service while patrolling, enforcing procedures and maintaining safety across the site.

The role requires an SIA licence, strong communication skills, and the ability to work 42 hours per week on a 3-on/3-off shift pattern. Benefits and supportive team culture are offered by ABM UK.

Qualifications

• Valid SIA Licence(s) required.
• Knowledge of Assignment Instructions (AI's).
• Excellent written and verbal communication skills.
• Customer/Client focused attitude.
• Must be able to work under pressure.
• Computer literacy required.

Responsibilities

• Interact with visitors/tenants delivering first-class customer service.
• Carry out regular patrols of the shopping centre.
• Maintain professional grooming and adhere to uniform policy.
• Ensure a safe, non-threatening environment for all visitors/tenants.
• Liaise with site control room and respond to incidents.
• Assist third party contractors/visitors ensuring site procedures are followed.
• Liaise with authorities dealing with incidents and ensure radio procedures are followed.
• Undertake other duties as required to meet business needs.

Skills

Excellent written and verbal comms

Customer-focused

Work under pressure

Computer literacy

Tools

SIA Licence

CCTV licence desirable

Job description

ABM UK is seeking a dedicated Security Officer at Regent Arcade Shopping Centre in Cheltenham. You will be the public face of the security team, delivering exceptional service while patrolling, enforcing procedures and maintaining safety across the site.

The role requires an SIA licence, strong communication skills, and the ability to work 42 hours per week on a 3-on/3-off shift pattern. Benefits and supportive team culture are offered by ABM UK.