Security Officer — Shopping Centre & Customer Experience

Abm-Industries-Inc.-2; Cheltenham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work

Perks at Work

Job summary

ABM UK is seeking a dedicated Security Officer to join our team at Regent Arcade Shopping Centre. The role focuses on maintaining safety and delivering outstanding customer service to visitors and tenants, acting as the public face of the Security Team.

Responsibilities include regular patrols, liaising with the control room, and ensuring all site procedures are followed. A valid SIA licence and strong communication skills are essential for success.

Qualifications

• Valid SIA licence(s) required.
• Knowledge of Assignment Instructions (AI’s) is desirable.

Responsibilities

• Interact with visitors/tenants to deliver first class customer service.
• Regularly patrol the shopping centre as detailed in site instructions.
• Maintain a professional, polite, and helpful demeanor at all times.
• Adhere to site uniform requirements and personal grooming standards.
• Ensure a safe, non-threatening environment for all visitors/tenants.
• Liaise with the control room and respond to incidents promptly.
• Assist third party contractors/visitors with site procedures/policies.
• Coordinate with statutory authorities as needed.

Skills

SIA Licence

AI knowledge

Excellent communication

Customer focused

Work under pressure

Computer literacy

Job description

ABM UK is seeking a dedicated Security Officer to join our team at Regent Arcade Shopping Centre. The role focuses on maintaining safety and delivering outstanding customer service to visitors and tenants, acting as the public face of the Security Team.

Responsibilities include regular patrols, liaising with the control room, and ensuring all site procedures are followed. A valid SIA licence and strong communication skills are essential for success.