Customer-Facing Security Officer | Patrols & Incident Response

ABM UK; Cheltenham; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Discounts and exclusive offers

Job summary

ABM UK is seeking a Security Officer at Regent Arcade Shopping Centre in Cheltenham. You will be the public face of the security team, delivering first-class security and customer service, while patrolling and handling incidents with professionalism.

The role requires a valid SIA license and excellent communication, with the ability to work under pressure. ABM offers a competitive pay rate and a benefits package to support wellbeing and work-life balance.

Qualifications

• Valid SIA licence(s) required.
• Knowledge of Assignment Instructions (AI's).
• Excellent written and verbal communication skills.
• Customer/client focused.
• Must be able to work under pressure.
• Computer literacy required.

Responsibilities

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions.
• Be professional, pleasant, friendly, courteous, and helpful always.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Liaising with site control room proactively reacting to incidents
• Help third party contractors/visitors ensuring all site procedures/policies are adhered to.
• To liaise closely with statutory authorities, dealing with incidents
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business.
• N.B - Core tasks are as above, although this list is not exhaustive.

Skills

Valid SIA Licence(s)

Assignment Instructions knowledge

Excellent written and verbal comms

Customer/Client focused

Work under pressure

Computer literacy

Job description

ABM UK is seeking a Security Officer at Regent Arcade Shopping Centre in Cheltenham. You will be the public face of the security team, delivering first-class security and customer service, while patrolling and handling incidents with professionalism.

The role requires a valid SIA license and excellent communication, with the ability to work under pressure. ABM offers a competitive pay rate and a benefits package to support wellbeing and work-life balance.