security Officer

Mitie Group plc.; Chatham; On-site; GBP 35,818,000 - 44,083,000; Full time

Benefits offered by this job

Free parking

Break is paid

Job summary

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team in a role offering flexible locations and shift patterns. The position pays £12.71 per hour, with free parking and paid breaks.

Responsibilities include maintaining a professional security presence, deterring crime, supporting customers, and coordinating with store management and external agencies as needed. A Full UK Driving licence is advantageous.

Qualifications

• Retail security experience.
• Excellent communication skills, written and verbal.
• Ability to work flexibly across locations and shifts.
• Capable in the use of technology for security duties.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence that is easily identified by customers and colleagues, while delivering excellent customer service.
• Proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies as required.
• Use conflict resolution to diffuse difficult situations and ensure safety and wellbeing.

Skills

Retail security experience

Team player

Flexible approach

Excellent communication

Driving licence

Tools

CCTV

BWCCTV

Door supervision license

Full UK Driving Licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate: £12.71

Postcode:ME5

• Free parking if you drive
• Break is paid

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.