Security Guard/Concierge

Horizon Property Support Ltd; Queen's Island; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Training and development

Private healthcare

Statutory annual leave

Job summary

Horizon Property Support Ltd is seeking a Security/Concierge Officer to provide a welcoming, secure environment for residents, visitors, clients and staff in a Belfast site. You will control access, monitor systems, respond to requests and deliver high-quality customer service.

The role requires a 12-hour night shift pattern (19:00–07:00), with flexibility for weekends/public holidays. SIA licence (where required) and right to work in the UK are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Strong observation and problem-solving abilities.
• Competent IT skills, including CCTV and access control systems.

Responsibilities

• Greet residents, visitors and staff in a professional manner.
• Manage reception and front-of-house services.
• Handle enquiries and provide information or assistance as required.
• Maintain visitor logs and issue passes.
• Receive and manage deliveries and correspondence.
• Report maintenance issues and coordinate with relevant teams or contractors.
• Ensure communal areas remain presentable and welcoming.

Skills

Communication skills

Customer service

Calm under pressure

Observational skills

IT skills (CCTV & access control)

Teamwork

Right to work in the UK

Job description

Location: On site / Belfast, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
HourlyFixed salary:£ 14.00

To provide a professional, welcoming, and secure environment for residents, visitors, clients, and staff. The Security/Concierge Officer is responsible for controlling access to the premises, monitoring security systems, responding to requests, and delivering exceptional customer service.

Working Hours

• This position operates on a 12-hour night shift pattern, typically covering hours between 19:00 and 07:00 (subject to site requirements).
• Officers must remain alert and proactive throughout the shift, ensuring the safety and security of the premises during overnight operations.
• Flexibility is required to cover weekends, public holidays, and additional shifts where business needs dictate.
• Greet residents, visitors, contractors, and staff in a professional and friendly manner.
• Manage reception and front-of-house services.
• Handle enquiries and provide information or assistance as required.
• Maintain visitor logs and issue visitor passes.
• Receive and manage deliveries, parcels, and correspondence.
• Report maintenance issues and coordinate with relevant departments or contractors.
• Ensure communal areas remain presentable and welcoming.

Security Duties

• Monitor CCTV systems and security alarms.
• Conduct regular internal and external patrols of the premises.
• Control access to the building and ensure only authorised individuals gain entry.
• Respond promptly to incidents, emergencies, and security breaches.
• Complete incident reports and maintain accurate records.
• Assist with fire alarm activations, evacuations, and emergency procedures.
• Liaise with emergency services when required.
• Ensure compliance with site security procedures and health and safety regulations.

Skills and Experience

• Previous experience in a security, concierge, customer service, or front-of-house role.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong observational and problem-solving skills.
• Competent IT skills, including use of CCTV and access control systems.
• Ability to work independently and as part of a team.
• Valid SIA Door Supervisor or Security Guarding Licence (where required).
• Good written and verbal communication skills.
• Flexible approach to shifts, including evenings, weekends, and public holidays.
• Right to work in the UK.
• Customer Focus
• Professionalism
• Reliability
• Attention to Detail
• Integrity and Confidentiality
• Teamwork

Salary & Company Benefits

Opportunities for training and development.

Supportive and friendly working environment in a central Dublin location.

Statutory annual leave

Private healthcare

Horizon Property Support Ltd is an Equal Opportunities employer.