Night Concierge / Security Officer

Abbatt Group

Royal Borough of Greenwich

On-site

GBP 32,000 - 42,000

Full time

3 days ago

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Job summary

Abbatt Group is seeking a Night Concierge/Security Officer for a prestigious Greenwich site (SE10) with 636 private apartments. You will be the first point of contact for residents, visitors and contractors, managing the security desk, CCTV and building safety.

Ideal candidates have at least 2 years of residential concierge experience at a luxury property, a strong security background, and an SIA Licence is desirable.

Qualifications

2 years minimum residential concierge experience at a luxury establishment.
SIA Licence desirable.
Excellent customer service with strong communication and professionalism.

Responsibilities

Meet and greet residents, visitors and contractors in a courteous, professional manner.
Answer enquiries via phone, intercom, email and face-to-face and log information.
Log parcels and keys and verify recipient identity where needed.
Register new residents and create/update concierge database entries.
Programme door entry fobs and access cards where applicable.
Report breaches of leases and arrange access for contractors.
Conduct end-of-shift parcel and key audits and perform site checks.

Skills

Customer service

Attention to detail

Communication

Professional demeanor

Security awareness

Tools

CCTV systems

Job description

We are currently recruiting for a Night Concierge/Security Officer to become a part of the team at a spectacular site in Greenwich (SE10), with 636 private residential apartments. The concierge is the first point of contact for all residents, visitors, and contractors. Working alongside the Building Manager, they must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. Your key day-to-day duties will also involve operation of the security desk, CCTV, security of the building and reporting anything to senior management

We will require 2 year’s minimum of residential concierge experience at a luxury establishment, a strong security background and SIA Licence is desirable.

Main duties and responsibilities:

To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
To receive and log parcels and packages on behalf of residents;
To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
To log all resident written instructions under relevant apartment number on the concierge database;
To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.);
To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
To be familiar with the site fire activation and evacuation procedures and evacuation points;
To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.
To complete any other requests as directed by Account Manager or Managing Agent.