Front of House/Concierge Security Officer

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Access to Virtual GP

Above industry standards Employee Aid

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Discount Platform

Wellbeing Platform

Job summary

UniTrust Protection Services (UK) Ltd seeks a Front of House/Concierge Security Officer in central London (Knightsbridge) to deliver exceptional customer service while maintaining a secure environment. You will uphold privacy, manage access controls, and support a well-drilled security operation in a prestigious setting.

The role requires excellent communication, a presentable appearance, and the ability to work a 50-hour week, Monday to Friday.

Qualifications

• Excellent customer service skills and professional conduct are essential.
• Strong communication and interpersonal skills are required to interact with staff and visitors.
• Ability to work with integrity and respect client confidentiality.

Responsibilities

• Deliver outstanding customer service to staff and visitors.
• Be flexible and adaptable to tasks and challenges.
• Maintain security and safety procedures and assist with on-site alarms and documentation.
• Operate CCTV/access control and generate timely reports.
• Support onboarding and training of new team members when needed.

Skills

Customer service

Communication

Professional conduct

Presentable

Problem solving

Tools

Microsoft Office

CCTV systems

Job description

Job Title: Front of House/Concierge Security Officer

Location:Knightsbridge
Rate: £17.50
Contracted Hours: 50 Monday to Friday,

We offer above industry standardsbenefits to our employees such as;

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Role:

Working within this prestigious environment in central London. you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

Responsibilities:

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants
• To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with Company Policies and Procedures and our Code of Conduct

Concierge Specific Responsibilities:

• Welcome and assist staff, clients and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Book in guests and rooms where required with all associated administration
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required
• Develop and maintain positive relationships with all staff, visitors, service providers and clients
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.

Security Site Specific Responsibilities:

• Ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout
• Respond to alarms
• Ensure a safe and secure working environment for all
• Check identity and credentials of staff, contractors and visitors where required
• Record details of any suspected criminal activity on the premises (internal and external); Report and follow up all discovered faults to ensure remedial actions are completed.
• Overseeing Building Operations including maintenance, cleaning and security as directed by client
• Client administration when requested
• Responding and follow up with maintenance requests where requested.
• An element of accounts function (raising of jobs/Purchase orders on Elogs, liaise with client accounts team etc)
• Assist with booking contractors as per client request
• Follow up with contractors for paperwork, admin filing, booking in appointments etc

Essential Skills:

• Excellent oral, written communication skills, interpersonal skills and confidence
• Exceptional customer service skills
• Reliable, trustworthy and punctual
• Physically able to conduct all responsibilities associated with the roles documented
• Ability to work to instruction and on your own initiative where required
• Computer literate and confident with the use of Microsoft Office programmes
• Flexibility regarding working practices, hours and responsibilities.
• Valid SIA license and associated EFAW or higher qualification.
• Enhanced communication, listening and customer service skills
• Operation of CCTV/access control communications in an appropriate manner

Don't miss out on this fantastic opportunity to join our team as aSecurity Officer!

Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019