Security Contracts Lead: Client Relations & Operations

Corps Security; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 Days annual leave per annum

Company sick pay scheme

Access to Digital GP & Medicash Scheme

Excellent Company Pension Scheme

Death in Service - 3x salary

Enhanced Family Leave Pay

High staff discounts & rewards scheme

Recruitment bonus scheme

New business lead scheme

Employee Assistance Programme

Job summary

Corps Security is seeking an experienced Security Operations Manager to oversee security and business support services across the Manchester portfolio. You will lead operational colleagues and manage staffing for contracted and event-based work, ensuring contract performance and customer satisfaction.

Ideal candidates have previous security management experience, strong communication skills and a proactive approach to budget oversight, KPI reviews and service delivery.

Qualifications

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line Licence - essential
• A valid SIA CCTV Licence - desirable
• Previous Security Management experience.
• Confident in establishing and maintaining relationships at all levels.
• Ability to meet deadlines and work under pressure.
• Full UK Driving Licence - desirable
• Excellent IT skills including Microsoft Excel
• Able to meet BS7858 vetting standards

Responsibilities

• Be responsible for all operational colleagues and understand functions covered including security guarding, CCTV, access control, key holding, reception and general business support.
• Oversee staffing levels of contracted, ad-hoc and special events as per customer requirements.
• Liaise with customers and key clients to review contract performance, budgets and ensure quality standards for contract retention.
• Attend monthly KPI meetings with the client.
• Monitor and manage revenue and costs per contract costing model and prepare monthly forecasts.
• Lead, manage and motivate direct reports; conduct annual appraisals.
• Identify opportunities for additional business with current and potential customers.
• Drive technology, intelligence and innovation within the security portfolio.
• Manage training and career development; attend required training sessions.
• Check accuracy of monthly and ad hoc invoicing to clients.
• Participate in Out of Hours/Duty Executive processes as required

Skills

SIA Front‑Line Licence

SIA CCTV Licence

Driving Licence

Excel

IT Skills

Tools

Excel

Job description

Corps Security is seeking an experienced Security Operations Manager to oversee security and business support services across the Manchester portfolio. You will lead operational colleagues and manage staffing for contracted and event-based work, ensuring contract performance and customer satisfaction.

Ideal candidates have previous security management experience, strong communication skills and a proactive approach to budget oversight, KPI reviews and service delivery.