Group Security Manager

SSR Personnel; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

SSR Personnel is looking for an experienced Operations Manager – Security in Greater London. This senior role involves leading operational standards across security services to ensure high-quality service delivery and compliance. The ideal candidate will have extensive experience in security operations, the ability to develop teams, and a strong background in contract management. A valid SIA licence and knowledge of ISO 9001 are essential. Join a progressive organization that values your expertise and offers a chance to impact service quality and growth.

Qualifications

• Demonstrated experience as an Operations Manager in security.
• Strong operational background in manned guarding and mobile response.
• Proven leadership capability with high-performing teams.

Responsibilities

• Provide senior operational leadership across all security services.
• Set and improve operational standards in line with industry benchmarks.
• Lead and develop operational management teams.

Skills

Operational leadership

Team development

Service delivery

Contract management

Effective communication

Education

Valid SIA Licence

Full UK driving licence

Knowledge of ISO 9001

Tools

Microsoft Office

Workforce management systems

Job description

Overview

We are pleased to be partnering with a leading and well-established security services provider to appoint an experienced Operations Manager – Security. This is a senior appointment offering the successful candidate the opportunity to provide strategic and operational leadership across a broad portfolio of security services, ensuring consistently high standards of service delivery, regulatory compliance and client satisfaction.

The role offers genuine scope to influence operational standards, enhance performance, and shape the future direction of a growing security operation encompassing control room operations, mobile patrols, manned guarding, keyholding and alarm response. This position will appeal to an accomplished security operations professional seeking their next career move within a progressive, professionally led organization.

Responsibilities

• Provide senior operational leadership across all security services, ensuring consistent service delivery and contractual compliance.
• Set, maintain and continuously improve operational standards in line with SIA ACS, ISO 9001, NSI Gold, and relevant British Standard.
• Lead, mentor and develop operational management teams, including duty managers, supervisors and service partners.
• Review, enhance and embed company systems, processes, policies and procedures.
• Manage third-party service providers, ensuring contractual performance, quality assurance and continuous improvement.
• Oversee operational planning, workforce resourcing and service delivery across mobile, guarding and control room functions.
• Promote a culture of professionalism, continuous improvement and proactive risk management.
• Act as senior escalation point for operational incidents and provide out-of-hours duty management support as required.

Qualifications & Requirements

• Demonstrable senior-level experience as an Operational Security Manager / Operations Manager capacity.
• Strong operational background across manned guarding, mobile response and control room environment.
• Proven leadership capability, with experience building, motivating and developing high-performing teams.
• A track record of implementing and improving operational frameworks, processes and governance.
• Sound understanding of contract management, service delivery models and SLAs.
• Highly organised with excellent planning and execution skills.
• A confident and credible communicator, able to engage effectively with clients, stakeholders and internal teams.
• Resilient, detail-oriented and comfortable operating within demanding, fast-paced operational environment.

Qualifications

• Valid and active SIA Licence (SG, DS or CP); CCTV licence advantage.
• Full UK manual driving licence.
• Strong working knowledge of ISO 9001, SIA ACS and British Standards (BS 7499, 10800, 7984-1/3).
• Competent user of Microsoft Office (Outlook, Word, Excel) and familiar with workforce management / rostering systems.
• Flexible and professional approach to working patterns, including participation in out-of-hours duty management rosters.
• A commitment to continuous professional development and operational excellence.

This appointment offers the opportunity to step into a senior, visible leadership role within a reputable security services organisation, where your expertise will be valued and your contribution will have a tangible impact on service quality, operational performance and future growth.