Security-Cleared IT Service Transition Lead

LA International

Basingstoke

On-site

GBP 60,000 - 90,000

Full time

6 days ago

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Job summary

LA International is seeking a Transition Process Consultant to design and implement end-to-end ITIL 4–aligned service transition processes. The role focuses on governance for supplier replacement, service migration and cross-tower workflows across infrastructure, networking, platforms and service desks.

Applicants should possess extensive IT Service Transition experience, ITIL 4 knowledge, and strong governance capabilities.

Qualifications

Extensive experience in IT Service Transition, process design and governance.

Responsibilities

Design end-to-end service transition processes aligned with ITIL 4.
Develop governance frameworks for supplier replacement and service migration.
Define transition processes covering build, validation, OAT and handover to BAU.
Establish cross-tower workflows across infrastructure, networking, platforms and service desks.
Develop process maps, SOPs and RACI matrices.
Define transition governance gates, risk registers and compliance checkpoints.
Align transition processes with ServiceNow, CMDB and ITSM workflows.
Coordinate stakeholders, incoming suppliers and incumbents.
Ensure transition processes meet security, accreditation and operational requirements.
Identify transition risks, dependencies and readiness gaps.