Transition Process Consultant - DV Cleared

LA International Computer Consultants Ltd; Basingstoke; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd is recruiting a Transition Process Consultant to design and implement end-to-end IT service transition processes in line with ITIL 4. You will work across complex multi-supplier environments to ensure secure, compliant transitions from incumbent providers.

The role emphasizes governance, process mapping and stakeholder engagement, with responsibilities spanning OAT, BAU handover and alignment with ServiceNow, CMDB and ITSM workflows.

Qualifications

• Extensive experience in IT Service Transition, process design and governance.
• Strong knowledge of ITIL 4, Change Enablement, Service Validation and Release Management.
• Proven experience designing processes for supplier-to-supplier transitions and incumbent supplier exits.
• Experience working within complex, multi-supplier enterprise environments.
• Advanced process mapping and modelling skills, including BPMN.
• Experience developing SOPs, RACI matrices and operational governance frameworks.
• Strong understanding of ServiceNow, CMDB and ITSM process integration.
• Experience defining Operational Acceptance Testing and service handover requirements.
• Knowledge of security governance, risk management and compliance frameworks.
• Strong stakeholder engagement, supplier coordination and influencing skills.
• Excellent analytical, documentation and communication skills.
• Ability to manage competing priorities and complex service transition dependencies.
• Experience within secure Government, Defence or regulated environments would be advantageous.

Responsibilities

• Design and implement end-to-end service transition processes aligned with ITIL 4.
• Develop governance frameworks supporting supplier replacement and service migration.
• Define transition processes covering service build, validation, Operational Acceptance Testing (OAT) and BAU handover.
• Establish cross-tower workflows across infrastructure, networking, enterprise platforms and service desks.
• Develop process maps, Standard Operating Procedures (SOPs) and RACI matrices.
• Define transition governance gates, risk registers and compliance checkpoints.
• Align transition processes with ServiceNow, CMDB and ITSM workflows.
• Coordinate stakeholders, incoming suppliers and incumbent service providers.
• Ensure transition processes meet security, accreditation and operational requirements.
• Identify transition risks, dependencies and operational readiness gaps.

Skills

ITIL 4

Change Enablement

Service Validation

Release Management

Process Design

BPMN

SOPs

RACI

ServiceNow

CMDB

ITSM Integration

Stakeholder Engagement

Security Governance

Job description

Transition Process Consultant

Transition Process Consultant Responsibilities

• Design and implement end-to-end service transition processes aligned with ITIL 4.
• Develop governance frameworks supporting supplier replacement and service migration.
• Define transition processes covering service build, validation, Operational Acceptance Testing (OAT) and BAU handover.
• Establish cross-tower workflows across infrastructure, networking, enterprise platforms and service desks.
• Develop process maps, Standard Operating Procedures (SOPs) and RACI matrices.
• Define transition governance gates, risk registers and compliance checkpoints.
• Align transition processes with ServiceNow, CMDB and ITSM workflows.
• Coordinate stakeholders, incoming suppliers and incumbent service providers.
• Ensure transition processes meet security, accreditation and operational requirements.
• Identify transition risks, dependencies and operational readiness gaps.

Transition Process Consultant Skills and Experience

• Extensive experience in IT Service Transition, process design and governance.
• Strong knowledge of ITIL 4, Change Enablement, Service Validation and Release Management.
• Proven experience designing processes for supplier-to-supplier transitions and incumbent supplier exits.
• Experience working within complex, multi-supplier enterprise environments.
• Advanced process mapping and modelling skills, including BPMN.
• Experience developing SOPs, RACI matrices and operational governance frameworks.
• Strong understanding of ServiceNow, CMDB and ITSM process integration.
• Experience defining Operational Acceptance Testing and service handover requirements.
• Knowledge of security governance, risk management and compliance frameworks.
• Strong stakeholder engagement, supplier coordination and influencing skills.
• Excellent analytical, documentation and communication skills.
• Ability to manage competing priorities and complex service transition dependencies.
• Experience within secure Government, Defence or regulated environments would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.