ITIL 4 Transition Architect — ServiceNow & Governance Lead

LA International Computer Consultants Ltd; Basingstoke; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd is recruiting a Transition Process Consultant to design and implement end-to-end IT service transition processes in line with ITIL 4. You will work across complex multi-supplier environments to ensure secure, compliant transitions from incumbent providers.

The role emphasizes governance, process mapping and stakeholder engagement, with responsibilities spanning OAT, BAU handover and alignment with ServiceNow, CMDB and ITSM workflows.

Qualifications

• Extensive experience in IT Service Transition, process design and governance.
• Strong knowledge of ITIL 4, Change Enablement, Service Validation and Release Management.
• Proven experience designing processes for supplier-to-supplier transitions and incumbent supplier exits.
• Experience working within complex, multi-supplier enterprise environments.
• Advanced process mapping and modelling skills, including BPMN.
• Experience developing SOPs, RACI matrices and operational governance frameworks.
• Strong understanding of ServiceNow, CMDB and ITSM process integration.
• Experience defining Operational Acceptance Testing and service handover requirements.
• Knowledge of security governance, risk management and compliance frameworks.
• Strong stakeholder engagement, supplier coordination and influencing skills.
• Excellent analytical, documentation and communication skills.
• Ability to manage competing priorities and complex service transition dependencies.
• Experience within secure Government, Defence or regulated environments would be advantageous.

Responsibilities

• Design and implement end-to-end service transition processes aligned with ITIL 4.
• Develop governance frameworks supporting supplier replacement and service migration.
• Define transition processes covering service build, validation, Operational Acceptance Testing (OAT) and BAU handover.
• Establish cross-tower workflows across infrastructure, networking, enterprise platforms and service desks.
• Develop process maps, Standard Operating Procedures (SOPs) and RACI matrices.
• Define transition governance gates, risk registers and compliance checkpoints.
• Align transition processes with ServiceNow, CMDB and ITSM workflows.
• Coordinate stakeholders, incoming suppliers and incumbent service providers.
• Ensure transition processes meet security, accreditation and operational requirements.
• Identify transition risks, dependencies and operational readiness gaps.

Skills

ITIL 4

Change Enablement

Service Validation

Release Management

Process Design

BPMN

SOPs

RACI

ServiceNow

CMDB

ITSM Integration

Stakeholder Engagement

Security Governance

Job description

LA International Computer Consultants Ltd is recruiting a Transition Process Consultant to design and implement end-to-end IT service transition processes in line with ITIL 4. You will work across complex multi-supplier environments to ensure secure, compliant transitions from incumbent providers.

The role emphasizes governance, process mapping and stakeholder engagement, with responsibilities spanning OAT, BAU handover and alignment with ServiceNow, CMDB and ITSM workflows.