London IT Service Transition Lead

Foster + Partners; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Wellbeing support

Discount programmes

Catering facilities on campus

Regular social events and sports

Job summary

Foster + Partners is seeking an IT Service Transition Manager to ensure technology services are designed, delivered and seamlessly transitioned into operation. You will work across infrastructure, service delivery and project teams to govern change and drive service excellence aligned with strategic business goals.

Ideal candidates will have extensive experience in infrastructure projects and ITIL/ITSM, with strong stakeholder management and a proactive approach to continuous improvement.

Qualifications

• Experience in managing infrastructure projects and service transition activities.
• Strong knowledge of ITIL and IT Service Management best practices (Service Design, Service Transition).
• Proven ability to align delivery with strategic business objectives.
• Excellent stakeholder management and relationship-building across teams and suppliers.
• Analytical and problem-solving capabilities with risk mitigation experience.
• Effective communication and reporting to senior stakeholders.
• Proactive mindset to drive change and continuous improvement.

Responsibilities

• Lead the successful transition of technology services from project delivery into live operations.
• Influence how infrastructure projects are prioritised, governed and delivered across a global organisation.
• Drive continuous improvement in service design, transition and operational processes.
• Collaborate with stakeholders across technology, business and supplier teams to deliver meaningful outcomes.
• Shape the future of IT Service Delivery through agile ways of working and best-practice service management.

Skills

ITIL

Stakeholder management

Project governance

Service transition

Change management

Communication

Problem solving

Job description

Foster + Partners is seeking an IT Service Transition Manager to ensure technology services are designed, delivered and seamlessly transitioned into operation. You will work across infrastructure, service delivery and project teams to govern change and drive service excellence aligned with strategic business goals.

Ideal candidates will have extensive experience in infrastructure projects and ITIL/ITSM, with strong stakeholder management and a proactive approach to continuous improvement.