Security CCTV Operator

Manchester Arndale; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a CCTV Controller to ensure the safety and security of their sites. Responsibilities include monitoring CCTV systems, documenting incidents, and deploying security resources effectively. The ideal candidate must possess a valid SIA CCTV license, problem-solving skills, and strong communication abilities. This role offers opportunities for professional development and emphasizes an inclusive work environment.

Qualifications

• Must have the right to work in the UK.
• SIA CCTV license required with DB/SG preferable.
• ACT Awareness knowledge is necessary.
• SCaN for CCTV Operators certification is needed.

Responsibilities

• Ensure clear communication and accurate information transmission.
• Follow the correct escalation process for incidents.
• Effectively deploy security resources for incident handling.
• Conduct daily site activity risk assessments.
• Thoroughly document complaints and incidents.

Skills

Problem-solving skills

Effective verbal and written communication skills

Tools

SIA CCTV license

DS/SG license

Fire alarm system

PA system

VMS

Intruder/Panic Alarms

BMS

ANPR

Radio

Phone systems

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our Mission:

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern:

7 on 3 off, 7 on 4 off, days nights and weekends

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Key Responsibilities:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

Ideal Candidate:

• You must have the right to work in the UK
• Must have SIA CCTV license and preferably DS/SG license.
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.