Security Account Director

Wilson James; Greater London; On-site; GBP 64,000 - 86,000; Full time

Benefits offered by this job

Generous annual leave

Pension and life assurance

Health and wellbeing support

Employee discounts

Career development

Job summary

Wilson James seeks an exceptional Security Account Director to own a prestigious contract, delivering first-class security services and strategic value. You will lead a senior team, manage KPIs, and drive improvements across a complex, high-profile operation for a major client.

You will build trusted relationships with client stakeholders, oversee governance and risk, and ensure commercial success while shaping a high-performing culture across the business.

Qualifications

• Significant leadership experience within the security industry.
• Experience managing complex, high-profile client accounts.
• Strong commercial and financial management capability.
• Demonstrable success in leading large operational teams.

Responsibilities

• Provide strategic leadership and overall accountability for the successful delivery of security services across the contract.
• Build and maintain trusted relationships with senior client stakeholders, acting as the primary escalation and advisory point.
• Lead and develop a high-performing management team, fostering a culture of accountability, engagement and excellence.
• Ensure all contractual KPIs, service standards and compliance requirements are consistently achieved.
• Drive continuous improvement initiatives that enhance operational performance, efficiency and client satisfaction.
• Oversee contract governance, risk management, resilience planning and incident response activities.
• Manage financial performance, budgets and resources to ensure commercial objectives are met.
• Identify opportunities to strengthen service delivery, support contract growth and add long-term value for the client.

Skills

Leadership

Stakeholder management

Commercial acumen

Strategic thinking

Communication

Relationship-building

Operational leadership

Education

Graduate with finance/data analysis/people management potential

Job description

Security Account Director£75,000 per annum + BenefitsSite-Based | Occasional Travel Required

We are seeking an exceptional Security Account Director to take strategic ownership of one of our most prestigious security contracts.This is a highly visible leadership position, offering the opportunity to lead a large-scale security operation, influence key business decisions, and build trusted relationships with senior client stakeholders. The successful candidate will be responsible for driving service excellence, operational performance, commercial success, and a high-performing culture across a complex and demanding environment.This role is ideal for an accomplished security professional who combines strategic thinking with strong operational leadership and is comfortable engaging with stakeholders at all levels, from frontline teams through to executive leadership.

About the Role:

As Security Account Director, you will have full accountability for the successful delivery and ongoing development of security services across a major client account. You will act as the senior point of contact for the client, ensuring a first-class service whilst identifying opportunities to enhance performance, strengthen partnerships, and deliver long-term value. Working closely with operational and support functions, you will ensure that security services remain compliant, commercially effective, and aligned to the client's evolving business needs.

• Provide strategic leadership and overall accountability for the successful delivery of security services across the contract.
• Build and maintain trusted relationships with senior client stakeholders, acting as the primary escalation and advisory point.
• Lead and develop a high-performing management team, fostering a culture of accountability, engagement and excellence.
• Ensure all contractual KPIs, service standards and compliance requirements are consistently achieved.
• Drive continuous improvement initiatives that enhance operational performance, efficiency and client satisfaction.
• Oversee contract governance, risk management, resilience planning and incident response activities.
• Manage financial performance, budgets and resources to ensure commercial objectives are met.
• Identify opportunities to strengthen service delivery, support contract growth and add long-term value for the client.

What we are looking for:

• Significant leadership experience within the security industry.
• Experience managing complex, high-profile client accounts.
• Strong commercial and financial management capability.
• Demonstrable success in leading large operational teams.
• Excellent stakeholder management and influencing skills.
• A track record of delivering continuous improvement and service innovation.
• Strong strategic thinking combined with a hands-on leadership approach.
• Exceptional communication, presentation and relationship-building skills.
• Essential Requirements
• SIA Door Supervisor Licence.
• The ability to travel to different sites around the UK
• First Aid at Work Qualification.
• Ability to travel occasionally when required.
• Applications are also welcomed from suitably qualified graduates with experience in finance, data analysis, and people management, who demonstrate the potential to develop into this role and contribute to the ongoing success of the business.

What you can expect from us:

We offer more than a job. You'll benefit from a competitive rewards package and the chance to build a long-term career within a growing, supportive organisation that invests in its people.

• Generous annual leave entitlement, plus bank holidays
• Competitive pension and life assurance benefits
• Health and wellbeing support, including access to an Online GP and employee assistance services
• Financial and lifestyle benefits, including employee discounts and financial wellbeing resources
• A supportive and inclusive culture where your contribution is recognised and valued

Please note that we may close this vacancy early should we receive a high volume of suitable applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and condi