Security & Services Assistant

Wilson James; City of Edinburgh; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Life assurance

Online GP access

Cycle to work

Retail discounts

Job summary

Wilson James in Edinburgh is seeking a Security & Services Assistant to join a prestigious financial services client. The role blends security, facilities management, front-of-house, and admin duties in a corporate setting.

You will provide a professional security presence, manage visitor access, support meeting room management, and contribute to safety, reporting, and daily office services, with training and progression opportunities.

Qualifications

• SIA Licence SG/DS, or willingness to obtain with company support.
• Experience in security, facilities, customer service or corporate support environment.
• Excellent customer service and ability to engage with senior stakeholders.
• Strong IT skills including Outlook, Word and Excel.
• Excellent verbal and written communication with accurate reporting.
• Reliable, flexible, punctual, and a team player.
• Smart, professional presentation for security and front-of-house.
• Desirable: corporate/banking/financial services experience
• Desirable: knowledge of access control and CCTV systems
• Desirable: First Aid at Work qualification

Responsibilities

• Provide a professional security presence and be the main contact for employees, visitors, contractors and clients.
• Conduct internal and external security patrols and monitor CCTV, access control and fire alarm systems.
• Manage visitor access, issue passes, and escort visitors and contractors when required.
• Deliver a high-quality front-of-house service and support meeting room management.
• Support facilities operations including contractor management, mailroom, stationery orders and office services.
• Maintain accurate records, reports, diaries, trackers and shared mailboxes.
• Respond to incidents, health and safety concerns, fire alarms and emergencies with reporting.
• Act as a First Aider, Fire Marshal and Keyholder to support safe site operation.

Skills

SIA Licence

Customer service

Security experience

Facilities management

MS Office

Tools

CCTV systems

Access control

Job description

Security and Services Assistant

Permanent
Location: Edinburgh
Hours: Full time, 50 hours a week, 10 hours a day, 5 days a week - various shift times
Pay: £15.50 ph

Join Wilson James as a Security & Services AssistantWilson James is recruiting a professional and customer-focused Security & Services Assistant to support a prestigious financial services client in the heart of Edinburgh.This is a varied role that combines security, facilities management, front-of-house, administration, and customer service responsibilities. We are looking for someone who enjoys working in a corporate environment, takes pride in delivering exceptional service, and is willing to support multiple areas of the operation as part of a collaborative team.

About the Role:

• Provide a professional security presence and act as a key point of contact for employees, visitors, contractors, and clients.
• Conduct internal and external security patrols and monitor CCTV, access control, and fire alarm systems.
• Manage visitor access, issue passes, and escort visitors and contractors when required.
• Deliver a high-quality front-of-house service, meeting and greeting guests and supporting meeting room management.
• Support facilities operations, including contractor management, mailroom activities, stationery orders, and office services.
• Maintain accurate records, reports, diaries, trackers, and shared mailboxes in support of the wider facilities function.
• Respond to incidents, health and safety concerns, fire alarms, and emergency situations while completing all relevant reporting.
• Act as a First Aider, Fire Marshal, and Keyholder, supporting the safe and efficient operation of the site.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Valid SIA Security Guarding (SG) or Door Supervisor (DS) Licence, or willingness to obtain one with company support.
• Previous experience in a security, facilities, customer service, or corporate support environment.
• Exceptional customer service skills with the confidence to engage professionally with senior stakeholders and visitors.
• Strong IT skills, including Microsoft Office applications such as Outlook, Word, and Excel.
• Excellent verbal and written communication skills, with the ability to produce accurate reports and records.
• Ability to remain calm, professional, and decisive when dealing with incidents, emergencies, or challenging situations.
• Reliable, flexible, and adaptable, with a strong commitment to attendance, punctuality, and teamwork.
• Smart and professional presentation, with the confidence to work in both security and front-of-house environments.

Desirable

• Experience working within a corporate, banking, or financial services environment.
• Knowledge of access control and CCTV systems.
• First Aid at Work qualification.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.