Secure IT Support Engineer | Azure & Windows Expert

PA Consulting; Melbourne; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave (plus half-day on

Generous pension scheme

Annual performance-based bonus

Cycle to work / Give as you earn

Job summary

PA Consulting is seeking an IT support specialist to assist UK users outside London. You will deliver customer-focused IT support, help with automation, and maintain secure IT services under strict processes. The role includes on-site work five days a week and occasional travel to other offices.

You will work with a team to support Windows, Azure, Office 365 and Intune, and contribute to documentation and reporting to improve environment usage.

Qualifications

• Experience in a customer-facing IT support role handling tickets.
• Knowledge of Windows operating systems, Azure, Office 365 and Intune.
• Preferably experience managing Azure Virtual Desktops.
• Ability to produce clear documentation and communicate at all levels.
• On-site role with availability five days a week; some travel to other offices.
• UK residency requirement for security clearance.

Responsibilities

• First point of contact for users in a secure environment and escalate when needed.
• Provide technical support input to team projects.
• Create reports to demonstrate environment usage.
• Follow data management processes.
• Support business critical systems.
• Availability on-site five days a week, with some travel to other offices.

Skills

Customer facing IT support

Communication across levels

Documentation

Team collaboration

Tools

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Job description

PA Consulting is seeking an IT support specialist to assist UK users outside London. You will deliver customer-focused IT support, help with automation, and maintain secure IT services under strict processes. The role includes on-site work five days a week and occasional travel to other offices.

You will work with a team to support Windows, Azure, Office 365 and Intune, and contribute to documentation and reporting to improve environment usage.