Life Rooms Receptionist Walton

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Life Rooms Walton is a permanent receptionist role within Mersey Care NHS Foundation Trust. You will provide front-desk and administrative support to ensure the smooth day-to-day running and patient satisfaction.

Working with colleagues, you will maintain administrative procedures, handle calls and mail, manage appointments, and assist with data reporting while upholding confidentiality and professional standards at all times.

Qualifications

• GCSE or NVQ2 or equivalent, or equivalent experience.
• IT literate.
• Proficient with word processing, spreadsheets and email software.
• Clear ability to handle confidential information.

Responsibilities

• Receive and direct patients and visitors on arrival, providing reception services with sensitivity.
• Answer telephone calls, log messages and maintain effective communication channels.
• Sort and distribute mail to departments.
• Manage stock levels and ordering of supplies.
• Record attendances on the appointment system and update information.
• Assist with data collection and standardised reporting for managers.
• Maintain filing systems and ensure up-to-date records.
• Participate in meetings and maintain professional confidentiality.
• Monitor building security and ensure reception/waiting areas are clean and safe.

Skills

Effective communication

Interpersonal skills

Teamwork

Confidentiality

Plan and prioritise work

Self-motivated

Initiative

Attention to detail

Education

GCSE or NVQ2 or equivalent

Tools

Word processing

Spreadsheets

Email software

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Job overview

The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through learning, social prescribing and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.

This is a permanent position based in Life Rooms Walton.

Main duties of the job

We have an exciting opportunity to join The Life Rooms team as a Life Rooms Receptionist. The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment and will work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Detailed job description and main responsibilities

• Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
• Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
• Sorting and distribution of mail to all departments.
• Manage and maintain stock levels and ordering supplies.
• Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.
• Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• To participate in meetings as required.
• To ensure a professional approach to work maintaining confidentiality throughout.
• Generally monitor security within the building.
• Ensuring reception and waiting areas are kept clean, tidy and safe.
• Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
• Staff may be required to work from other bases within the organisation.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• The post holder shall follow all the policies and procedures of the organisation.

Person specification

Qualifications

Essential criteria

• GCSE or NVQ2 or equivalent, or equivalent experience.
• IT literate.

Skills

Essential criteria

• Effective communication and interpersonal skills.
• Ability to work effectively within teams.
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule work
• Self-motivated
• Able to work on own initiative
• Able to work with attention to detail.

Values

Essential criteria

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.

Experience

Desirable criteria

• Proven knowledge of word processing, spreadsheet and email software.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.