Applications Support Analyst (Remote based role)

Paragon Skills; Bristol; Remote; GBP 30,000; Full time

Job summary

An innovative firm is looking for a Proactive Applications Support Analyst to enhance their technical support and business analysis capabilities. This remote role invites individuals who thrive on problem-solving and process improvement. You will be at the forefront of managing IT helpdesk tickets, facilitating stakeholder engagement, and delivering exceptional service. If you possess strong analytical skills and effective communication abilities, this opportunity offers a chance to make a significant impact while working within a dynamic team. Join us in our mission to be 'Best in Class' and help drive our applications and business operations forward.

Qualifications

• Proficient in managing IT helpdesk tickets and aligning with SLAs.
• Strong analytical skills and effective communication at all levels.

Responsibilities

• Resolve IT helpdesk tickets and improve business processes.
• Facilitate stakeholder analysis and lead collaborative workshops.

Skills

IT helpdesk management

Stakeholder analysis

Analytical skills

Effective communication

Problem-solving

Job description

Salary: £30,000

Hours: 36.5 hours a week (Monday - Friday)

Location: Remote*

We are seeking a Proactive Applications Support Analyst to join our dynamic team. This role combines technical support and business analysis, making it ideal for someone who enjoys solving problems and improving processes. You'll work closely with users to resolve issues, identify opportunities for improvement, and implement solutions that enhance our applications and business operations.

In this role you'll bring a unique skill set in continuing with our ethos of being "Best in Class" by:

• Proficiently managing and resolving IT helpdesk tickets, prioritising requests, and ensuring alignment with service level agreements (SLAs)
• Confidently in facilitating stakeholder analysis and lead collaborative activities, such as workshops and problem-solving sessions, to drive effective outcomes.
• Being effective in communicating at all levels, enabling clear and concise interactions with both technical and non-technical audiences, in both verbal and written formats.
• Bringing a strong analytical skillset, taking ownership of incidents from initial contact through to resolution, and delivering timely, effective results.
• Bringing a solid foundation of knowledge and experience in customer help and support projects, contributing to exceptional service delivery.

*please note although this is a remote based role due to GDPR you'll need to be based in the UK