IT/Desktop Support Analyst x 2/3 - New (REFBJ19)

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-profile organisation in Bristol seeks multiple IT/Desktop Support Analysts to support clients and maintain networks. Candidates should possess strong IT support experience, excellent communication skills, and a proactive approach to problem-solving. The role includes engaging in technical projects and training junior team members, offering a comprehensive benefits package with training opportunities.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills needed.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnosing support cases with team support.
• Training and developing junior team members.

Skills

IT support

Communication

Problem Solving

Attention to Detail

Enthusiastic to Learn

Tools

Azure

AWS

Job description

Social network you want to login/join with:

IT/Desktop Support Analyst x 2/3 - New (REFBJ19), Bristol

Client:

RedRock Resourcing

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ19)

A high-profile organisation, recognized as a leader in its field, requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualization software/cloud services (Azure/AWS) highly beneficial.

Duties include:

• Supporting clients and ensuring ticketing process is followed, keeping clients informed.
• Diagnosing support cases with team support.
• Proactive maintenance of client networks using support tools.
• Managing workstation builds and user setups.
• Engaging in technical projects, client meetings, and onsite support.
• Implementing policies and procedures with the team.
• Training and developing junior team members.

Excellent benefits package including comprehensive training and development!