2nd Line Support Analyst x 2/3 - New (REFBJ19)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-profile organisation in Bristol is seeking several 2nd/3rd Line Support Analysts due to growth. The role involves providing IT support, managing client networks, and training junior staff. Excellent benefits and training opportunities are offered.

Benefits

Comprehensive training and development opportunities

Qualifications

• Strong experience in IT support.
• Good troubleshooting and problem-solving skills.
• Network & Firewall knowledge.

Responsibilities

• Supporting clients and managing ticketing processes.
• Diagnosing support cases with team assistance.
• Training and developing junior team members.

Skills

IT support

Problem-solving

Communication

Attention to detail

Enthusiasm to learn

Tools

Windows server administration

Azure

AWS

Job description

2nd Line Support Analyst x 2/3 - New (REFBJ19), Bristol

Client: RedRock Resourcing

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

2nd Line Support Analyst x 2/3 - New (REFBJ19)

A high-profile organisation, recognised as a leader in its field, is seeking several 2nd/3rd Line Support Analysts due to ongoing growth.

Suitable candidates will have:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, good attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop skills
• Network & Firewall knowledge and troubleshooting
• Windows server administration
• Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial

Duties include:

• Supporting clients, following ticketing processes, and keeping clients informed
• Diagnosing support cases with team assistance
• Proactive maintenance of client networks using support tools
• Managing new workstation builds and user setups
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Training and developing junior team members

Excellent benefits package including comprehensive training and development opportunities!