Second Line Support Analyst

Spectrum IT Recruitment; Exeter; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a 2nd Line IT Support Advisor to join their dynamic team in Exeter. This exciting role offers the chance to provide essential support in a thriving company that values customer service and personal growth. With hybrid working options, you will engage with clients, resolving technical issues and ensuring satisfaction. The company fosters a vibrant culture, providing ample training and progression opportunities. If you're looking to advance your career in IT support within a supportive environment, this is the perfect opportunity for you.

Benefits

Training opportunities

Great company culture

Career progression

Qualifications

• Experience in a 2nd line support capacity with strong communication skills.
• Customer-focused with a person-centred approach.

Responsibilities

• Provide 2nd line IT support via phone and email.
• Deliver high customer service in Managed Services offerings.

Skills

2nd line support experience

Customer service skills

Communication skills

Office 365

Azure

Active Directory

Networking (DNS, Firewalls, Routers)

Education

Certifications (MCITP, CompTIA, Network+)

Tools

Office 365

Azure

Active Directory

Exchange

Job description

2nd Line IT Support Advisor

£28,000 - £35,000

Exeter – hybrid working.

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth.

For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email and phone with a person-centred approach.

If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!

Essential Requirements:

• Experience in a 2nd line support capacity – telephone, email etc.
• Office 365 / Azure
• Active Directory
• Exchange
• Networking – DNS, Firewalls, Routers
• Customer focused

Desired Skills:

• Certifications – MCITP, CompTIA, Network+
• Experience in an MSP environment
• Telco exposure

The company offers a great company culture, paired with training and opportunities for progression.

Please apply to this advert or email your CV to [e-mail].

Applicants must be based in the UK.